This role is within FNB Connect and Service Provider and is responsible for providing efficient and effective administration support to ensure the smooth running of a functional area.
Key responsibilities include
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Resolve all customer queries efficiently, and within agreed timelines.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
- Comply with governance in terms of legislative and audit requirements.
- Set up and maintain filing systems for the business unit to ensure efficient service is provided.
- Maintenance of all administrative processes for the department’s operational activities.
- Provide efficient and effective administration support to ensure accuracy in the functional area.
- Provide timeous and accurate management information.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage own development to increase own competencies.
Qualifications and Experience
- Qualification: Grade 12
- Experience: A minimum of 2 – 3 years’ relevant experience within a Call Centre or Administrative environment
- Proficient in Microsoft Office packages
- Good communications skills
- Strong interpersonal skills and customer-centricity
- Problem Solving Skills
- Time Management skills
- Attention to detail
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Please note that this role will require you to work shifts, including Saturdays, Sundays and Public holidays.
