MAIN RESPONSIBILITIES

Strategy Development

• Collaborate with senior Development and Capacity team members and SSR ‘subject matter experts’ (SMEs) to create a comprehensive learning strategy that focuses on ‘knowledge creation, retention and transfer’.
• Act as the thought leader on instructional design best practice and implementation across the SSR group.
• Cocreate an innovative learning environment across SSR based on human-centric design and design thinking approaches.
• Develop global areas of training for:
  • Security
  • Civil Military relations and access
  • Staff Care
  • Investigations
  • Fleet Safety
• Crisis Management and Business Continuity Management

Establish Learning Objectives, Needs Assessments, Gaps Analysis and Impact Measurement

• Lead the development of SSR training needs assessments, gaps analysis frameworks, and learning outcomes to determine the appropriate instructional design methodologies for each functional area.
• Establish clear practice to develop learning outcomes and training impact measurements (i.e. Kirkpatrick Model) for use across SSR.
• Lead cross-department teams to drive and innovate global training programs.

Learning Design, Development & Implementation

• Collaborate with SSR functional leads (Staff Care, Fleet Management, Organisational Resilience, and Employee Relations) and SMEs to develop blended learning courses (face-to-face, e-learning & m-learning).
• Manage total cost of delivery, roughly $2.2m budget, and this role will directly influence that spending across all of SSR.
• Develop creative and innovative learning solutions based on current research, educational psychology, adult educational theory, and systems analysis using evidence-based approaches.
• Use a design thinking approach and proven instructional design methods to develop wide-ranging learning products for SSR.
• Curate wider organizational L&D programs and products for use in SSR capacity development.
• Adopt a 70:20:10 approach to align learning needs with instructional design solutions.
• Use accepted project planning methodologies to develop and implement solutions.

Quality Assurance, Monitoring and Evaluation

• Ensure learning methodologies, modalities, and measurements are aligned with organisational L&D practice and accepted instructional design models.
• Develop measurement of impact, clear KPIs and training effectiveness frameworks.
• Regularly evaluate progress against established indicators and make necessary adjustments.
• Develop systems for capturing and disseminating best practices, lessons learned and innovative approaches.
• Creating tools to measure the effectiveness of the instruction and the learner’s understanding.

KNOWLEDGE, SKILLS, AND REQUIREMENTS

• Bachelors/Masters (or higher) with major (or minor) one or more of the following; Education, Adult Learning, Organisational Psychology, Human Resources Organizational Development, Security Management, Risk Management, Strategic Studies, Law, Disaster Management, International Studies or a related field.
• A seasoned professional with about 8-12 years of experience.
• Formal qualification or significant industry experience in Instructional Design.
• Experience in designing and facilitating interactive learning experiences and designing curricula based on experiential learning, adult learning principles, and using blended learning and innovative learning technologies.
• Experience in the field of international development, working in cross-cultural environments.
• Be able to function at an executive level.
• Knowledge of the principles of learning including adult learning, learning styles theory, participatory methods, instructional design, whole systems design, and related topics.
• Demonstrated ability to manage multiple projects simultaneously and deliver quality, client-focused results on time and within budget.
• Exceptional communicator passionate about training and upskilling within an organization.
• Committed to creativity – able to develop unique and impactful learning experiences.
• Puts the learner at the core of everything, with a sound understanding of applying the 70:20:10 model.
• An excellent project manager, who manages time and budgets wisely and keeps deliverables and projects on track.
• Strong instructional design, coaching, facilitation, and training skills with evidence of effective application across international contexts and cultures – understanding of design thinking approaches.
• Ability to operate effectively and responsively in a fast-changing, ambiguous environment and deal with high-pressure situations calmly with energy and resilience while managing multiple priorities and deadlines with sporadic and conflicting information.
• Demonstrated understanding of adult learning concepts and principles and contemporary learning and development practice and demonstrated strong instructional skills.
• Solid interpersonal, negotiating, and networking skills.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work under pressure.
• Understanding of L&D and capacity-building practices, challenges, trends, and accepted practices within the humanitarian sector.
• Availability and willingness to travel up to 33%.

PREFERRED EXPERIENCE

• Ideally senior training experience in a professional operational risk management discipline (Military, Law Enforcement, or Emergency Services).
• Knowledge of NGO security management processes and an understanding of Risk and Crisis Management principles in the humanitarian context.
• Experience in delivering Instructional Design solutions in a complex international organisational.
• Sound understanding and use of Instructional Design platforms (Adobe Captivate, Articulate 360 etc).