Accountability: Operational Process Support

• Ensuring renewal notices with appropriate terms are sent 60 days to renewal.
• Policy document issuance within stipulated TAT.
• Assist claims department by providing the required documents and details immediately
• Approve and manage major quotations
• Ensure retention of existing accounts
• Assist in credit control
• Overseeing retention portfolio in line with business strategy.
• Controlling loss by assessing risk, conducting analysis and recommending policy solutions
•  Identifying portfolio risks resulting from client’s underlying business practices, underwriting investigations or fraud exposure.
•  Coordinating with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
•  Supporting review, acceptance or denial of new or renewal business after carefully reviewing all information.
•  Proactively address escalated customer issues.
• Driving growth through collaborative engagements with various distribution channels, insurance brokers, agents, banc assurance with enhanced service accessibility & client reach.
• Meeting with customers, agents and brokers to negotiate coverage, price and service delivery.
• Calculating group and individual renewal rates based on customers’ background, industry and demographic information.
• Providing high level of assistance to help with review, classification, and rating of applications.
• Offering friendly and efficient service to customers, handling challenging situations with ease

Education and Experience Required:

• Bachelor’s degree in insurance or business-related field
• Progress in Insurance Professional Qualification or Actuarial
• At least 3 years’ experience in underwriting