At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role purpose:
Overall accountability for Network Performance for all technologies on modernized/swapped sites.
Review Single Site Verification (SSV) reports submitted by a vendor as part of Site acceptance.
Ensure EPOCA KPIs targets are met during Cluster drives reports.
Prepare both regulatory and group Network Performance reports
Key accountabilities and decision ownership
- Develop KPI tracker for all elements in Radio Network
- Ensure best practice set of features are implemented in the network as per EWL
- Manage E2E network incidents like outages, KPIs degradation with proper RCAs
- Proactively determine the gaps from the Project team on addressing network quality and ensure consistency on reporting
- Work with engineering and operations teams on delivering the anticipated network quality
- Review Single Site Verification (SSV) reports submitted by a vendor as part of Site acceptance
- RAN parameter audit and KPI performance reconciliation
Who you are
Core competencies, knowledge and experience
- Excellent analytical and logical reasoning skills translated from Key Performance indicators
- Excellent programming skills
- Strong stakeholder management skills like TCRA, suppliers etc
- Ability to proactively detect faults
- Ability to manage customer complaints
- Able to challenge the status quo
Must have technical/professional qualifications:
- 3+ years’ experience industry or functional experience
- Bachelor degree in Engineering, Telecommunications, Computer or its equivalent.
- Strong analytical skills and business acumen.
- Build and maintain relationship with key stakeholders in the organization
- Cloud and big data knowledge as an added advantage
- Project knowledge and experience would be advantageous
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
