- Understand the relative importance and priority of the current account base, so that personal efforts can be directed accordingly.
- Support the development of new client contacts and the maintenance of detailed information on the potential revenues from these accounts.
- Achieve all personal financial and non-financial objectives, working with department leadership to ensure these objectives are met.
- Take responsibility for your own professional development including strong financial literacy and negotiation skills, and strong face-to-face selling skills needed to become a future Sales Leader for Anantara and AVANI
- Maintain accurate management status reporting on business results, and associated action planning.
- Practice effective cost control and adhere to internal procedures for approval of expenditure
- Actively participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.
- Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise. In particular this includes Front Office, Reservations, and Events colleagues.
- Drive opportunities to upsell and cross-sell Anantara / AVANI products
- Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales-specific software, property PMS, the Microsoft Office toolset
- Ensure that all paperwork associated with the work of the department is processed quickly and efficiently, including letters, emails, contracts and reports.
- Assist in establishing and maintaining client databases, and using those databases in promotions and marketing campaigns
- Provide all assistance to guests and clients in a proactive, professional and friendly manner
Qualifications
• College Certificate in Hotel management.
• 1 year experience in hotel reservation or rooms division.
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local markets, and local competitors.
