Recovery of non-performing loan, Pick learnings from the previous mistakes and recovery of written-off loans in the portfolio as per the Banks recovery guidelines.
Key Result Areas:
Credit Quality:
- a) In collaboration with the Assistant Managers Relationship, Branch Managers and the Collections supervisors, obtain a list of non-performing loans and closely follow them up for collections
- b) Clearly document all the collections efforts undertaken for each of the cases
- c) Follow up the written off loans and document efforts made in recovering the loans
- d) Monitor the loan repayment accounts of written off loans and ensure collections of any amounts thereon.
- e) Work closely with auctioneers/ debt collectors to follow up on their progress on cases allocated to them for recovery.
- f) Develop a list of lessons learnt during recovery for strategic guidance on our lending business.
- g) Make weekly and monthly reports to the Collections Supervisor on progress of collections efforts.
- h) Ensure that the recovery processes are adhered to avoid putting the bank at a risk of legal battles
- i) Ensure all recovered funds are directly deposited on the customer account and by all means avoid receiving customer funds on personal Mobile phones or accounts.
- j) Effective communication to the branch managers, supervisors & collection unit with respect and timely is expected during your time with the bank.
Risk Management and Compliance:
- Identify risk factors and establish frameworks to mitigate risk in the collection department making sure there is a faster mechanism in place to enable quick and early detection and escalation of issues when they arise.
- Ensure compliance to Credit policies and procedures, BOU regulations, budget parameters, procedures and the risk management framework operational within the Bank.
- Responsible for audit, risk and BOU findings /reports, and helping resolve issues raised as well as ensuring no repeat findings.
Qualifications & Experience
- Bachelor’s degree/diploma in any recognized institution
- More than six months experience in credit operations.
- Knowledge of debt collection regulations
Personal skills and abilities
- Strong Communication skills
- Excellent negotiation skills
- Good problem-solving skills
- Good analytical skills
- Ability to manage emotions
- Very good customer service skills
- Good Listening skills
- Good at Time Management
- Ability to work under minimal supervision
- Attention to detail
