Key Responsibilities
- Map out annual training plans for management, HR, customer support and more
- Design and develop training programs (outsourced and/or in-house)
- Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
- Market available training to employees and provide necessary information about sessions
- Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
- Use known education principles and stay up-to-date on new training methods and techniques
- Design, prepare and order educational aids and materials
- Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
- Gather feedback from trainers and trainees after each educational session
- Partner with internal stakeholders and liaise with experts regarding instructional design
- Maintain updated curriculum database and training records
- Support the Training Manager in establishing a training network according to Kempinski standard.
- Support the Training Manager in ensuring that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures
- Implement training marketing strategy as defined by the Training Manager
- Support Kempinski DNA and brand immersion activities.
- Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
- Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
- Identify potential training talent and propose & foster Master Trainer candidates.
- Support the Training Manager in ensuring that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
- Lead by example and promote Kempinski’s core values.
- Support the completion of the Training Self Audit (using the Kempinski Training Peer & Self Audit Tool).
- Promote and implement Kempinski Corporate Training policies and procedures.
- Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.
Skills, Knowledge & Expertise
- BSc degree in Education, Training, HR or related field
- Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role
- Hands-on experience coordinating multiple training events in a corporate setting
- Extensive knowledge of instructional design theory and implementation
- Adequate knowledge of learning management systems and web delivery tools
- Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
- Familiarity with traditional and modern job training methods and techniques
- Experience with e-learning platforms
- Proficient in Microsoft Office
- Advanced organizational skills with the ability to handle multiple assignments
- Strong communication skills
- Customer service skills
