In this role, you will:
- Create compelling content for web, email, and social communication channels
- Manage the customer onboarding process and ensure our subscribers have all they need before an emergency occurs
- Support the customer journey to increase conversion of leads to customers
- Seek and use customer feedback to promote retention, support customer success
- Raise the profile of ERA network partners through creative content
- Build the ERA brand and help to grow a community of passionate customers and partners
- Track and measure marketing outcomes including marketing activities, response, leads, sales, retention, Net Promoter Score, and ROI
Requirements:
- Relevant educational qualifications (degree, professional development certificates)
- 1-2 years of relevant content marketing experience
- Excellent communication and interpersonal skills
- Demonstrated experience creating engaging written and visual content for social media and running campaigns
- Good eye for detail and design. Ability to create simple visuals using platforms like Canva.
- Experience with email, SMS, and WhatsApp as tools for connecting with customers
- Customer service experience is a plus
- G Suite, Microsoft Word, PowerPoint, and Excel required
