Responsibilities
Context:
• Highly dynamic and fluctuating telecommunications industry
• Positioning of MTN as leading telecommunications player in the market
• Within the dynamic legal, regulatory and commercial environment of South Africa
• Highly competitive market with new and established competitors
• Fast moving industry
• Ongoing technology advancements
• Changes in customer behaviour
• Dynamic business environment
Well established MTN Brand
Key Performance Areas:
Task Complexity:
Analytics, Reporting and Business Implementation
• Compile daily, weekly and monthly reports on the Company’s performance pertaining to various areas of business including but not limited to the Prepaid Segment Consumer Business Unit
• Extract data from various data sources, including databases and data systems, for reporting and analysis purposes;
• Provide insights to departments on the trends, values and attributes that emerge from the reports compiled;
• Maintain reports and dashboards to meet the specific needs of the Prepaid Segment Consumer Business Unit and teams to all levels of leadership;
• Provide the company with timely and accurate ad-hoc reports and analysis;
• Keep up to date with current business model and processes of the company;
• Ensure a high quality/accuracy/standard of work and service throughout;
• Contribute actively to internal meetings as requested;
• Attend to additional requests by your manager as required and perform any other duties which may be assigned from time to time.
Customer/ Business Satisfaction
• Ensure service delivery in line with needs of the business
• Understand customer needs and develop and fine-tune systems accordingly
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery
Supervisory / Leadership / Managerial Complexity:
• None
Role Complexity:
• Ongoing interface with all departments in the organisation to promote the goals of Marketing Support.
Lateral Dimensions:
Creativities (improvement/innovation inherent)
• Application of market research and advanced analytics in an optimal way to add as much value as possible to other areas of the business
• Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
• Recommend innovative solutions to enhance MTN performance
• Explore innovative ways to manage and build the MTN Brand through research structures
• Establish sound relationships with all other business areas
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Identify and exploit new opportunities to grow the business further
• Encourage continuous improvement
• Proactively seek information on business issues, particularly outside the Marketing Support unit which may impact on the unit
Vulnerabilities (control span)
• Limited resources
• Evolution of technology
• Fluctuations in the market
• Competitive activity
• Reliance on the stability and availability of systems
• Ineffective support from key stakeholders
• Customer dissatisfaction
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients
Collaboration:
Responsibility towards:
• Direct reports: None
• Matrix reports: None
• Key customers: Business Segment Management Team, Products and Services
• Key suppliers: Finance, Service Providers, Competitive Intelligence, Marketing Support Team
• Relations, etc.:
Discretionary Space:
Independent thought and Judgment:
• Can set objectives for the unit
• Dissemination of information
• Implementation of Product reporting
• Vendor and Service Provider Management
• Budget compliance
• Resource allocation
• System, process and procedure fine-tuning and development to achieve business objectives
Authorities:
As per delegation of authority
Qualifications
Minimum Requirements:
Education:
• 3-year Degree / Diploma in Commerce (Marketing /Finance/Economics/Commerce/Statistics) or related
• Industry experience or functional experience an advantage
• Analytical skills
Training:
• Advanced analytics
• Systems training (platforms e.g. SAS, Oracle, SQL Server, Excel etc.) advantageous
Global Experience Standards (5)
• Minimum of 3 years’ experience in an area of specialisation;
• Experience working in a medium to large organization
Training:
• Products and Services and Solutions
• Systems training
• Computer software training
• Project management
• Communication and Negotiation skills
• Assertiveness
• Finance
Competencies
Head – Big Picture Focus (20)
• Conceptual Thinker – Executes tactical plans to achieve strategic requirements
• Problem Solver – Has the mental agility to identify and solve relevant business challenges
• Improvement Driver – Executes and identifies opportunities for commercial innovation and continuous improvement
Heart – Emotionally Intelligent (30)
• Culture and Change Champion – Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager – Builds professional networks across teams through collaboration and co-operation
Hands – Results Focused (40)
• Results Achiever – Produces sustainable business results through ethical practices
• Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others
General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)
• Flexible working hours
• Constant pressure to meet extremely tight deadlines
• Working in a busy, open plan environment
KPA Quality Standards
• Input into the delivery of Product Reports
• Quality of market research intelligence
• Timely and accurate reporting
• Objectives met for the unit
• Dissemination of accurate product information
• Effective implementation of project plans
