Tactical and Operations
- Support and Maintain all ICT Services applications.
- Manage all operating systems and application that run the pillar solutions offered to our enterprise customers
- Work with the Specialists to build a deployment plan and see that plan through to the end solution state.
- Ensure the upgrading of existing systems.
- Support systems to achieve the Company set Key Performance Indicators
- Work with related stakeholders concerning the prompt restoration or provision of service in full or partial system failures
- Treat all systems as mission-critical
- Travel to site for support duties, testing, new installations and upgrades where needed
- Configuration management and system orchestration using MTN’s related systems
- Document system configuration and changes in system configuration.
- Work with the Specialists to design and implement highly available solutions
- Ensure all area day-to-day tasks are being completed to the required level
- Analyse performance trends and failure impacts on service
- Have a core competency to support the advertised TCOE services pillars
- Be capable of supporting at least 2 of the other solutions offered in the Enterprise Business Unit: Managed Network Services, Cloud, Unified Communications, Hosting, Security, IOT.
- Work with the Specialists to deploy and maintain server infrastructure, virtualisation environment, storage network and application-level network services.
- Replacing and upgrading of end-of-life systems.
- Execute the upgrade and replacement of hardware/software before end-of-life.
- Maintaining knowledge of current technology trends.
- Testing new technology and software in a lab environment and establish fitness for MTN use.
- Constantly learning and evaluating technological skills as is relevant to a Tier 1 ISP.
- Communicate all faults and planned work through the correct channels
- Work with the project teams to approve the outcome of Acceptance Testing results from suppliers.
- Administer the roll out of all software package related to the area.
- Ensure that system utilisation reports are in place and relevant
- Maintain smooth running of Linux, Windows, and virtual environments
- Continuously evaluating through correlation and monitoring systems
- Work with the Specialists to optimise productivity by automating repetitive tasks.
- Develop and deploy tools or total solutions in aid to business processes and general productivity.
Business Support
- Collaborate and provide business with knowledge of the technical capability of the core pillar contracted for[PM[MSA]1]
- Implement IS solutions that meet business requirements.
- Ensure timeous delivery of requirements along with the Specialists.
- Maintaining knowledge of current technology trends.
- Analyse the current business environment to detect critical deficiencies and report on them
- Work with the Specialists to designing, implement, and managing scalable architecture for internal and external customers based on required products
- Constantly learning and evaluating technological skills as is relevant to a Tier 1 ISP.
Governance
- Follow all corporate governance procedures in place
- Work with the Specialists to document and test system before promoting to production.
- All changes should be documented and managed for all production environment changes.
- Comply with all security policies defined by MTN
- Ensure that all ICT Operations policies, processes, and procedures are documented, understood, adhered to and continuously maintained.
- Facilitate the auditing process between MTN and vendor to ensure that audit findings are resolved and managed
- Support the integration forums with Revenue Assurance to understand issues, planning and concerns.
- Ensuring vendors adhere to MTN Governance and Processes.
Project Delivery
- Attend project kick-off meeting to clarify complete customer requirements and deliverables. Liaise with planning departments to discuss upcoming projects
- Ensuring that ICT Operations is involved in a project every step of the way, such that they can prepare for ATP (Authority To Proceed).
- Ensure delivery of (authorised) projects according to the prioritised project list with the support of the Specialists.
- Ensure that all systems (or set of systems) are properly documented for Operations by the vendor
- Identify and report on risks and propose how to mitigate on risks.
- Assist with the support of all projects assigned by manager
Supervisory / Leadership / Managerial Complexity: (responsibilities for directing / guiding/ motivating / influencing others)
- Mentoring and Coaching of Graduates
- Monitoring Vendors
- Engineer needs to work with the Specialists build solution performance review
- Support business units that need an additional point of view within the guidance of the manager or the Specialists.
Role Complexity: (additional complexity that is not inherent to the position)
- Highly technical position requiring vast technical knowledge
- High pace of technological advancement/development
- Reliance on 3rd party vendors
- Systems involved directly support a Tier1 ISP and focusing on support and availability aligned with existing network topology
- Support other departments or areas within Operations and planning from an Engineering viewpoint
- Must be competent in compiling reports.
Creativities (improvement/innovation inherent)
- Absolutely self-driven, constantly finding new ways to solve problems, being able to apply technological prowess to solve real world problems arising from the daily operations of the business.
- Has the ability to bridge freely between different technologies and applications
- Continuously review system performance and recommend creative ways to enhance performance
- Lateral, logical thinking, problem solving and troubleshooting
- Innovative ways of investigating the root cause of problems and failures.
Vulnerabilities (difficulties or factors that influence the position and are out of the position’s control)
- Network service availability
- Environmental factor (Electricity availability)
- Software bugs
- Mistakes resulting in outage can potentially affect the availability of service to millions of subscribers.
- Standby will be needed for this position due to the size and key needs of the supported environment.
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Education:
- 3-year degree/diploma in IT or Computer Systems
- Microsoft Certified Professional or Systems Engineer is an added advantage
- RedHat Certified Systems Engineer / LPI is an added advantage
- Certifications across various vendors that make up the infrastructure (MCITP, VCP, CCNP, RHCE, LPI and more) is an added advantage
Experience:
- Minimum 5 years general systems administration experience in a Linux environment and work experience in an ISP
- At least 3 years’ experience in system administration on Windows/Unix/Linux platforms (Server 2008 and above, RedHat/Debian)
- Experience working in a medium size organization
- Experience with Linux (Red Hat/CentOS, Ubuntu) is an added advantage
- Experience with VMware, Hyper-V, and Red Hat virtual environments is an added advantage
- Understanding the concepts of SDN and SDWAN is an added advantage
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