To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.
Qualifications
- Completed Matric
- RE 5
- NQF 5 FAIS Qualification
Experience
- 1-2 years The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product for an Insurance Consultant Level 1.
Additional Information
Behavioural Competencies
- Articulating Information
- Checking Things
- Developing Expertise
- Following Procedures
- Interacting with People
Technical Competencies
- Client Knowledge
- Client Retention
- Client Servicing
- Client Value Propositions
- Insurance Principles
