Key Responsibilities
Working closely with Shop Manager to ensure uniformity of AT Retail CEX guidelines.
People
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- Participate in all trainings and personal development exercises.
- Engage in all team briefing and coaching programs to enhance service delivery in the shop.
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Process
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- Ensure healthy acquisitions and compliance on activations.
- Responsible for driving enhanced customer experience in the shop.
- Enforce adherence of all customer service procedures and processes.
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Customers
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- Ensuring that all customer queries/complaints are resolved as per SLAs. ▪ Ensure good ratings on T-NPS and CES.
Required Qualification and Experience
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- Bachelor’s degree from a recognized institution
- 2-3 years of experience in retail operations.
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Core Competencies
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- Excellent knowledge in retail operations
- Excellent analytical and problem-solving skills
- Excellent planning skills ▪ Excellent interpersonal skills
- Excellent and effective communication skills, both orally and in writing
- Culture sensitivity
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