- Conduct a first- level authentication check on prepared Etranzact settlement data upload file
(session 1-4) - Settlement of Customs duties processed on Paydirect platform daily.
- Quarterly Reconciliation of Customs Duties payments.
- Settlement of Airtime and Non Airtime Billers payment on BAP platform daily.
- Processing and dispatch of Pin Mailers for Visa Debit Multicurrency cards.
- Processing of Card Transfer request on Helpdesk on a daily basis.
- Responsible for the compilation and upload of monthly reports on the Customs Platform.
- Processing and dispatch of Diaspora Pin Mailers on a weekly basis.
- Processing of Card Closure request on Helpdesk on a daily basis
- Resolution of failed transactions initiated by various customers on inhouse application platform.
- Handling of Branch’s enquiries via mails and Helpdesk on a daily basis.
- Call over of processes handled on a daily basis.
- Participation in meetings and training sessions with relevant stakeholders.
- Reviews and updates the team’s processes in the department’s SOP.
- Supervision and monitoring of record keeping of documents for Customs and pin mailer
- Engages the biller on unavailability of transaction report required for settlement
- Comply with the principles and policies in the information security hand book
Job Requirements:
- Minimum Education: First degree in any discipline
- Minimum of 5 years banking experience.
- Operational knowledge of settlement processes
- Previous knowledge in banking operations is key
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