To provide a branch reception function by identifying the customer’s needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.
Qualifications
Minimum Qualifications
- National Certificate (NQF5)
Experience
- 1-2 years branch banking experience with exposure to enquiries and query management.
Additional Information
Behavioural Competencies
- Meeting Timescales
- Completing Tasks
- Showing Composure
- Articulating Information
- Team Working
Technical Competencies
- Banking Process and Procedures
- Product Knowledge
- Customer Reception and Channelling
- Client Servicing
