Accountability: Main: – (80%)
Outputs:
To receive Mandates from Relationship managers/ Customers.
To Scan mandates and capture data from scanned mandates onto sybrin system.
To Circulate Ddacc Unpaid reports / Rejected Mandates to Relationship managers on a daily basis.
To Resolve Complaints and Queries relating to CDDM from various stake holders.
Perform 100% technical Verification of all inward mandates against data held in our Core banking system.
Clear Mandate exception queue on a daily basis.
To receive reports from other banks for customers who bounced Ddacc 3+ and share with Relationship Managers to engage the Clients and ensure Mandate cancellation forms are received for processing.
To generate and send Bounced Ddacc Unpaid 3 + reports to various Banks on a monthly basis.
Accountability: Other – Team work (20%)
Outputs:
- Do Call Over duties that will be assigned to you by the team leader/manager
- Prepare all MI`s on time in acceptable quality as allocated by team leader and submit on time.
- Do other duties relating to Clearing of cheques as assigned to you from time to time by team leader / Manager.
- Set PD objectives and have a one on one PD review session with team leader as and when required.
- Participate in all team building events and community events.
- You will be required to perform any other work assigned to you in line with ACM, plus any other duties that may be provided by line manager from time to time.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, ABSA Operational Risk Framework and internal ABSA Policies and Standards
Work closely with team members as one team to deliver excellent performance and actively participate in team events and morning hurdles.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
