Plan and organise the running of Online Shopping Sales Platforms. Drive the KPIs of all platforms. Ensure staffing is adequate and wage budgets are in line. Meet Turnover budget
Minimum Requirements
Grade 12
2 to 3 years retail experience and acceptable aptitude in computer applications
Competencies
Planning & Organising
Time management, Leadership and control
Maintain platforms – optimum performance throughout the day.
Problem solving
Manage staff to meet deadlines
Ability to foresee challenges and provide solutions within the scopes
Sales growth planning Budget management (read, understand, take action)
Human resource management skills (including communication and training)
Proficient in SAP and Omnichannel Operating systems
Assertiveness and decision making
Conflict management
Ability to delegate
Control Expenses on labour, consumables, transport, equipment, packaging
Key Responsibilities
Plan and manage to meet the sales budgets.
Maintain security protocols and ensure that stock losses are prevented.
Manage the relationship between your department and our service providers.
Manage the labour with the division.
Ensure that Industrial relations issues in the departments are handled.
Monitor and maintain KPI’s that are congruent with each platform.
Actively manage the labour cost within the labour budget for the department.
Ensure stock accuracy and availability are communicated to the necessary role players.
Ensure customers queries and complaints are addressed expediently.
Consistently manage and maintain minimum standards.
Effective communication with managers and supervisors reporting to you and external omnichannel teams.
Ensure administration processes related to the issuing, processing and storage of documents are maintained.
Order consumables and packaging in time and within budgets.
The daily maintenance and housekeeping of each work area.
Monitor the service providers performance in accordance with the respective SLA’s.
Manage the assets/equipment of the OLS department to assure it is in good working order and to prevent loss/damages.
Manage the refunds/returns processes in the Online Shopping department on a continuous basis.
