Responsibilities

• Resolve up to Tier 2 Technical (endpoints and networks) incidents and service requests within Service level agreements.
• Help improve ticket documentation by logging essential details in the system.
• Comply to endpoints (laptop and tablets) and networks processes.
• Follow detailed procedures for troubleshooting hardware, software, and user errors.

Career Growth and Development

We have a strong culture of constant learning and we deeply invest in our people. You’ll have weekly check-ins with your manager, access to mentorship and training, and regular feedback on your performance. We’ll hold career reviews every one-three months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and gain rewarding technical experience.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 3 – 6 months of experience in IT related fields.
• Foundational networking skills
• Technical Skills, Understanding of:
  • Mobile Device Management (MDM) Tools
  • Windows and Android OS
  • Microsoft Deployment Toolkit (MDT)