To ensure that customer service requests, complaints and queries, received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area (e.g., Commercial/ Public Sector/ Agribusiness/ Africa China Banking clients).
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Relationship Banking (Client Coverage)
Business & Commercial Banking
3-4 years
Experience in customer service/ RMA / call centre environment with exposure to transactional processing and Commercial products.
Additional Information
Behavioural Competencies:
- Checking Things
- Embracing Change
- Establishing Rapport
- Following Procedures
- Generating Ideas
- Meeting Timescales
- Producing Output
- Pursuing Goals
- Showing Composure
- Taking Action
- Team Working
- Valuing Individuals
Technical Competencies:
- Attitude of Customer Experience
- Banking Process & Procedures
- Client Servicing
- Customer Understanding (Business Banking)
- Mind of Customer Experience
- Product and Services Knowledge
