- Answer the telephone and assist callers or those making a broad range of inquiries by email or mail or other means with any requests for information, directing more complex matters to colleagues as necessary.
- Collect information and data from customers/service users, capturing this and inputting into relevant forms and systems. This will follow established processes and information requirements, and some predefined scripts
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching
- Ensure a positive experience for internal clients by having courteous interactions with them
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct
- Initiate contact internally and externally on a regular basis to convey requests, provide instructions, or obtain information on behalf of a senior colleague
- Maintain appointment calendars and reserve meeting rooms, following detailed instructions to arrange business meetings efficiently
- Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary
- Produce, update and provide best practice support on MS documents, databases and other departmental systems to support the work of more senior colleagues. Tasks could include entering budgetary information, time and expense recording and similar
- Receive visitors and respond accurately and promptly to a broad range of questions and issues raised.
Education
Diploma in Business Administration or Equivalent is prefrable
High School Education
Required Qualifications & Skills
Minimum Experience:
Proven experience in the field of automotive customer relations
Job Specific Skills:
- Communication: Excellent verbal and written communication skills to relay customer inquiries, interests, and concerns effectively to sales personnel and management.
- Professionalism: Maintains a polished personal appearance and professional demeanour at all times.
- Phone Handling: Strong etiquette and experience in handling multi-line phone systems with efficiency and courtesy.
- Flexibility: Willing and able to work varied schedules, including weekends if required.
- Technical Skills: Intermediate knowledge of Microsoft Word, Outlook, and Excel.
- Customer Service: Committed to delivering the highest standards of customer care.
- Time Management: Punctual and capable of managing multiple tasks within set timelines, ensuring timely and effective customer support.
- Basic Math: Proficient in basic arithmetic for necessary showroom transactions or calculations
