Kampala Club Ltd is hiring a Head – Club Experience that supervises Bartenders and health club/spa attendants, fostering a culture of excellence, professionalism, and member satisfaction.

Reporting To: General Manager

Key Responsibilities

• Operational Management
  • Oversee daily operations across all service areas, including bars, wellness amenities (gym, massage rooms, sauna, steam bath), and social spaces (lounge and games areas).
  • Ensure all facilities are maintained to the highest standards, reflecting the club’s upscale environment.
  • Develop and implement standard operating procedures (SOPs) to ensure consistency and efficiency.
• Member Experience
  • Develop and execute strategies to enhance member satisfaction at every touchpoint.
  • Address member feedback and resolve issues promptly to maintain a welcoming and inclusive atmosphere.
  • Monitor and analyze member usage patterns to identify opportunities for service improvement.
• Team Leadership
  • Supervise, train, and mentor Bartenders and health club/spa attendants to uphold exceptional service standards.
  • Conduct regular performance evaluations and provide constructive feedback to staff.
  • Foster a positive and collaborative work environment.
• Quality Assurance
  • Conduct regular inspections of facilities and services to ensure compliance with quality and safety standards.
  • Implement feedback mechanisms to continuously improve service delivery.
  • Monitor service delivery to ensure consistency in quality across all areas.
• Event Coordination
  • Collaborate with other departments to plan and execute events that align with the club’s brand and member interests.
  • Ensure seamless coordination of resources and staff for events.
• Budget and Resource Management
  • Assist in preparing and managing budgets for service areas.
  • Optimize resource allocation to ensure cost-effective operations without compromising quality.
• Reporting and Communication
  • Provide regular updates to the General Manager on operational performance, member feedback, and staff development.
  • Maintain clear communication channels with staff, members, and external stakeholders.

Qualifications and Skills

• Proven experience in hospitality or club management, with a focus on member services.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and a commitment to delivering high-quality service.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using management software and tools.