KEY ACCOUNTABILITIES:

• Source for new business and maintain existing accounts to achieve sales & relationship targets for Business growth.
• Monitor own portfolio to ensure that PAR and NPAs are kept within the acceptable levels.
• Appraise loan applications making sure that they meet the set standards and credit requirements using the prescribed score cards and return those that do not meet specifications to the front office desk for follow up to avoid losses.
• Initiate credit applications for new and existing customers by completing the documentation with customers, completing the required financial analysis and submitting applications to credit for approval to meet the set agreed timelines.
• Increase product penetration for allocated customers by reviewing their portfolio to determine potential cross sells and proactively recommend new products to customers for Business growth.
• Receive security documents from customers ensuring that they meet bank standards and any specific requirements depending on the facilities offered to the customer.
• Follow up on all approved loans and ensure that customer information is correctly captured in the system i.e. standing orders, interest rates, repayment schedules, limits, review and expiry dates to avoid losses.
• Follow up on irregular accounts and generate actioned arrears report for submission to credit for a quality portfolio.
• Make calls to clients with loans in arrears to support timely collection and generate reports to ensure NPA/PAR are within the acceptable levels.
• Process disbursement requests for all lending products in order to achieve the branch targets.
• Take responsibility for the performance of allocated SME portfolio in order to maximize loyalty and customer satisfaction
• Onboard new customers on quick banking and inform customers of other appropriate service channels.
• Comply with KYC, AML & suspicious transactions reporting and ensure that all documentation and transactions are in line with local and regulatory anti-money laundering and KYC requirements
• Undertake additional duties and/or transfer you to other duties compatible with your skills and experience within dfcu more generally as the Bank shall in its absolute discretion determine.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

• Bachelor’s Degree.
• At least 4 years’ banking experience
• Strong credit skills
• Excellent selling skills
• Excellent sales, networking and relationship management background
• Strong Communication and presentation skills, verbal and written
• Credit Appraisal & Analysis skills & portfolio quality control
• Good understanding of the business banking market
• Good understanding of the Bank’s products
• Excellent interpersonal and negotiating skills required
• Industry and business awareness
• Excellent problem solving and decision-making skills
• Good organization & teamwork (Winning together) skills
• Ability to manage a portfolio of customers with different business needs.

BUSINESS BEHAVIOURS

• Relationship Building
• Customer Intimacy
• Drive for Results
• Continuous Learning
• Accountability