KEY ACCOUNTABILITIES:

• Formulate detailed business cases and conduct thorough evaluations of vendor proposals, assessing financial, technical, and operational aspects.
• Effectively manage and prioritize incoming process improvement requests to optimize resource allocation and achieve business objectives.
• Lead change management initiatives including modifications to processes while applying a structured methodology.
• Liaise with the business to assess and develop change impact analyses.
• Integrate change management activities into project plans to improve the success of projects that are implemented by the Bank.
• To identify and implement mechanisms by which benefits can be realized and measured and to support the Business in taking ownership of the required activities.
• Define and measure success metrics and monitor change process arising out of Bank projects, process reviews and other change initiatives.
• Engage/manage stakeholders to build transitional plans, complete business change readiness activities and transform behaviors which will support the business through the transformation process.
• Manage the change portfolio and generate status reports to respective stakeholders.
• Coordinate efforts with other departments to evaluate and ensure user readiness.
• Support organizational design and definition of roles and responsibilities.
• Work with respective line managers to embed changes within the business. Identifying what changes in processes, procedures and practices are needed to achieve change and deliver the planned benefits.
• Leverage finance, data analytics and insights to assess project benefits realization.
• Work with the Marketing team to design Go-to-Market strategies and track delivery.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

• A Bachelor’s Degree in Computer Science, Information Technology, Business Computing, Business Administration or other related fields .
• Adept at Change Management, Software Quality Assurance, Project Management, Financial Technology, Change, Process Management & Innovation.
• Certification or Training in Project Management, Change Management, Process Optimization and Software Quality Assurance are added advantages.
• At least 6 years’ work experience, 3 of which should be in Business Analysis, Software Quality Assurance, Change Management or Operations position in a large financial services institution.
• Demonstrated experience in Software Quality Assurance, Business Analysis and change agendas in Financial Services via project and process management.
• Strong understanding and practical application of Quality Assurance (QA) methodologies, tools, and processes.
• Demonstrated experience in systems automation testing, quality assurance, testing lifecycle management experience in a busy dynamic environment.
• Strong understanding of Business Analysis, Change Management, banking operations, Risk Management project management, Financial Services Industry in Uganda and trends
• Proficiency in both visually and verbally engaging analyses reports and presentations.
• A proven and successful track record of identifying business opportunities and recommending viable options that capitalize on those opportunities.
• Ability to elicit information from various stakeholders to form “big picture” through connecting various pieces of the puzzle when determining the current state and desired state.
• Creative, energetic, resilient, and tenacious with a propensity to persevere.
• Flexible, agile, and adaptable; able to work in ambiguous situations
• Influential and leadership skills should be clearly demonstrated.
• Excellent relationship building, negotiation/influencing skills with team members and stakeholders.
• Strong communication skills and ability to eloquently articulate themselves.