KEY RESPONSIBILITIES
- Source and Manage client relationships and accounts to minimize attrition.
- Sourcing for new personal banking business opportunities in coordination with the sales team and other units.
- Adherence to KYC and AML policies and procedures.
- Cross sell bank products including assets, liability and electronic banking products
- Sales calls and market intelligence gathering
- Receive and escalate both verbal and written customer complaints.
- Any other duties that may be allocated from time to time.
- Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.
KNOWLEDGE, EXPERIENCE AND PERSONAL COMPETENCIES
- A degree (Business and/or Finance related)
- 6-12 months experience sales as an added advantage
- Good understanding of banking products, policies and procedures.
- Sound knowledge of the KCB bank products and processes such as account opening and documentation.
- Credit knowledge including understanding and interpretation of financial statements.
- Understanding of behavior and application scoring systems and how to use relevant scoring software.
- Understanding risk management principles, credit scoring principles and procedures.
- Understanding of competitors and their products and services
- Attend relevant courses and e-learning sessions.
- Good understanding of existing customer profiles.
- The candidate should possess the following interpersonal competencies: • Organized, proactive, Innovative, reliable, empathetic, persuasive, good team player, decisive, result oriented, energetic, active, with integrity and culturally sensitive.
