Direct, control and co-ordinate all banking, lending, deposit taking and operations associated with the assigned portfolio of accounts with the intention of growing the bank’s liabilities, monitoring acceptable credit and maximizing the bank’s return from each client.

Identify, cultivate and develop business relationships with clientele from the bank’s segmented market.

Key Accountabilities (Duties and Responsibilities)

• Responsible for the growth of the bank’s deposits book to ensure set targets for portfolio growth, and income are achieved.
• Recruit, grow and nurture Institutional Banking customer deposit base and business volumes as per agreed targets.
• Generate and improve profitability on a portfolio of new customer relations.
• Ensure that the bank’s deposit base is diversified in line with ALCO guidelines and the Bank’s strategic focus
• Initiate and monitor Customer/Bank contact at all levels for assigned clients to ensure highest standards of service are maintained.
• Prepare and maintain appropriate reports on client portfolio and business performance reports as per business standards.
• Establish and monitor a Risk Management framework in line with the bank’s risk framework) for day to day activities carried out in the portfolio to ensure key risks are identified and managed.
• Prepare and submit credit appraisals for Institutional Banking Customers that might require financing in conformity within credit guidelines and requirements.
• Ensure 24-hour maximum turnaround time in resolving customer queries and issues.
• Support client confidence through solid delivery of exceptional service delivery.
• Continuously seek to enhance customer experience through bench marking with other key players in the market.

Specifications

Academic qualifications:

• University Degree in any business related degree
• A Master Degree in Business Administration (MBA) is an added advantage

Professional Training:

Professional qualifications in ACCA, CPA, CFA etc. are an added advantage

Experience:

• At least 5 years and above working experience in commercial banking environment 3 of which must have been in Customer Relationship Management / Business Development.
• Experience in sales and marketing of financial products
• Strong banking knowledge
• Strong background in Relationship Management.