The Manager will ensure MTN Uganda’s financial stability by effectively managing credit risk and enforcing timely debt collection from fixed connectivity clients in the Wholesale/Infraco Division.  Accelerates revenue growth and profitability through agile, market-driven pricing strategies tailored for the Wholesale division.  Strengthens MTN Uganda’s leadership in Telecommunications and IT solutions by strategically overseeing the Fixed product portfolio. Safeguards and optimizes postpaid revenue by proactively identifying and mitigating potential revenue leakage.

Main Job Functions:
Commercial Operations

• Oversees the development and implementation of business strategies to increase  share and profitability.
• Manages and optimizes supply chain operations to ensure efficient delivery of products to clients.
• Leads contract negotiations with partners  and customers to secure favorable terms and maintain strong financial relationships.
• Directly leads on the sales forecasting process, setting targets and ensuring alignment with service delivery  schedules.
• Implements and monitors performance metrics for sales and operations teams to drive accountability and achieve business objectives.
• Coordinates cross-functional teams to ensure project milestones are met, from product development through to market launch.
• Develops and enforces policies and procedures to ensure compliance with industry regulations and company standards.
• Identifies and pursues opportunities for business process improvements, leveraging technology to enhance operational efficiency and customer satisfaction.

Product and Pricing

• Works on special pricing projects and initiatives defining the fixed connectivity products and services pricing strategy whilst ensuring commercial profitability of the organization.
•  Analyze competitor pricing strategies and practices, to recommend appropriate actions and plans to maintain competitiveness and counter competitor activity.
•  Track and analyze the performance of products and services in collaboration with sales team to make recommendations related to pricing optimization to improve take up, usage and profitability.
•  Manage the fixed connectivity Discount Delegation of Authority process and records.
•  Ensure accurate tariff management which includes a repository of tariffs and consistent process to align records with Legal and Regulatory, Revenue Assurance and product and services.
• Construct business cases for innovations proposed by the business. Research and consider

Business Analyst

• Set and track sales targets as aligned with company business objectives
• Develop and maintain excellent knowledge and understanding of our business, offerings, competitors, and industry
• Monitor Account a portfolio growth for achieving long-term success
• Provide detailed customer churn reports indicating causal factors
• Develop analytical capabilities for data mining into existing customer databases
• Provide data analytics for channel profitability appraisals
• Summarize credit management performance reports to management.
•  Prepare regular performance reports to management using key account metrics
• Liaise with Finance Business Partner in preparing monthly financial reports

Credit Control and Billing

• Collections & Payment Recovery
• Follow up on overdue payments and manage collections to reduce bad debts.
• Ensure accurate billing of all Post-Paid Customers
  Maintain up-to-date records of all credit transactions.
• Prepare daily, weekly, and monthly reports on the status of outstanding debts.
• Ensure accurate and timely reporting of payment collections and overdue accounts to the Finance team and management.
• Build and maintain positive relationships with customers to facilitate smooth collections.
• Investigate and resolve billing issues and discrepancies in a timely manner.

Requirements (Education, Experience and Competencies)
Education:
• Bachelor of Commerce or Business related degree preferably accounting as a major

Experience:

• Minimum of 5 years experience
• Atleast 3 years experience in the area of specialisation