Customers
- Identify and develop potential, sustainable customer relationships.
- Respond to customer enquiries / complaints.
- Lead in engagements and strategic customer interfaces with Key Account Contacts.
- Provide leadership in the areas of product and business development, resource utilization, Country organization and activities.
- Support and co-ordinate the development, implementation and localization of key initiatives and programs.
- Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies.
- Establish KPI’s and obtain agreement & commitment from Country management.
- Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements.
Stakeholders
- Carrier contract/relationship and performance management.
- Compliance to corporate policies Country Manager Uganda Head of Product Operations 2.
- Interact with commercial team (at country level) in terms of pricing.
- Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office).
- Responsible for EBIT result at country/country group level for all Products.
- Ensure full coordination with both internal and external stakeholders.
Process
- Defines, monitors and enforces targets to the operational units.
- Select and assigns key positions to reach targets.
- Analyses costs and cost structure of production on country/country group level and derives improvement measurements and actions.
- Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy.
- Defines and implements all product ISO standards in line with corporate instructions.
- Responsible for operational management, Production sites, Traffic management, technical support (buying, capacity etc.), Local purchasing on country/country group level for all products according to corporate policy.
- Proposes IT needs.
- Responsible for Preferred Carrier adherence.
- Responsible for Operational KPI’s
People management
- Determine organization’s structure, roles and responsibility and performance targets for the function.
- Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
- Develop a team spirit and multitasking capabilities within the team.
- Plan, organize and direct an efficient and effective function.
- Develop KPI’s with team members and monitor individual performance.
- Conduct performance appraisal, including coaching.
- Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
- Identify training needs and opportunities to develop a highly skilled functional department.
Now, here is what we need from you!
- In-depth knowledge in the Logistics industry especially the Ocean freight, Airfreight and Road freight product both imports and exports.
- Commercially astute with excellent business acumen.
- Presentation and facilitation skills.
- Excellent training skills
- Strong Customer-facing and interaction skills.
- Excellent Communication skills – spoken and written.
- Outstanding Negotiation and interpersonal skills.
- Strong Leadership skills.
- Analytical, organizational and motivational skills.
- People Management skills.
- Minimum 5-7 yrs in Logistics Industry.
- Working at the position of a Product Manager for at least 2 years in a reputed Organization.
- Degree in logistics, business Management or a related field
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
