With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Reports to: Head of IT & Digital

MAJOR RESPONSIBILITES

IT Network and Capacity Planning

• Works with business analysts and clients to understand business needs
• Analyses and documents requirements.
• Assists with determining requirements impact on existing architecture, work processes and systems.
•  Works with impacted areas to ensure proper communication / review of requirements and integration.
• Assists with determining infrastructure systems specifications,
• Input/output processes and working parameters for hardware/software compatibility.
• Assists with analysis, design, development, and documents Networks to meet business requirements.
• Develops strategies to manage the frequency of appropriate support package/patch application.
•  Adheres to policies, processes and standards.

Infrastructure Management

• Deploys and reviews new, modified or enhanced system hardware and software components or services.
• Installs, configures and maintains system hardware and software components.
• Make hardware recommendations based on technical project requirements
•  Automate administration and maintenance tasks
• Evaluate, and implement new technologies, and integrate systems into
• the computing environment.
•   Maintain and improve reliability of all managed systems
•  Help perform security reviews, make security recommendations and
• implement ongoing system updates to ensure the latest security best practices are being followed
•  Change control for cloud management and managing change requests for
• Leads site specific disaster recovery plans.
• Monitors the legal and regulatory environment for developments.
• Recommends required changes to IT policies and procedures.
•   Consults with other business and technical staff on potential business impacts of proposed changes to the security environment.
•  Works closely with IT and development teams to design secure infrastructure solutions and applications, facilitating the implementation of protective and mitigating controls.
•  Manages the implementation of the cybersecurity programs aimed at identification, management and remediation of threats to improve the cybersecurity posture.
• Assesses potential items of risk and opportunities of vulnerability in the network and on information technology infrastructure and applications.

Cloud Systems Administration

•  Access Control: Manages user access to, systems, servers, and files; administers the setup of new profiles, creates and updates access permissions and maintains user accounts.
•  Installs, configures and maintains system hardware and software components.
•  Microsoft cloud services Administration, primarily for Office 365 as well as for Power BI, Azure Cloud, SharePoint and other cloud services as they are implemented at WVI.
• Maintains tracking and configuration documentation and plans.
•  Supervises the installation of system upgrades and service packs.
• etup and maintain identity and access management (IAM) systems
• (Access control and determines if inactive accounts should be deleted).
•    Monitors system-operating capacity in terms storage, memory and CPU
• Utilization; reviews performance and control reports.
• Recommends settings changes to the operating system to improve performance and reliability.
• Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.
• Network and on information technology infrastructure and applications.
• Reviews risk assessments, analyses the effectiveness of IT control activities, and reports on them with actionable recommendations.

Cybersecurity Management

• Implement the Cybersecurity Incident Response Plan
• Monitor and effectively resolve cybersecurity incidents in a timely manner
• Perform regular vulnerability assessments and penetration testing
• Develop, review, and enforce cybersecurity policies and standards
• Ensure compliance with local and international cybersecurity regulations
• Maintain an updated inventory of critical information assets
• Monitor threat intelligence feeds and emerging cybersecurity risks
• Implement structured patch management for all systems and applications
• Apply secure configurations to servers, endpoints, and cloud platforms
• Ensure proper network segmentation and enforce least-privilege access controls
• Integrate cybersecurity into Business Continuity and Disaster Recovery (BC/DR) plans
• Provide ongoing cybersecurity awareness training for all staff
• Support the Simulation of phishing and social engineering attacks to test user awareness and ensure users who do not pass the test undergo refresher training.
• Train technical teams on advanced cybersecurity tools and techniques
• Assess and manage third-party and supply chain cybersecurity risks
• Include cybersecurity requirements in vendor contracts and SLAs
• Track cybersecurity KPIs and report on the security posture to leadership
• Continuously review and improve cybersecurity controls based on lessons learned from incidents, audits, and assessment.

FCAPS Management (Fault, Configuration, Accounting, Performance, and Security)

• Monitors systems activity and logs problems.
• Reviews server and cloud infrastructure requirements and system
• Interdependencies.
•   Assists with designing, planning and leading testing efforts and
• Coordinates feedback of test results; develops cases test files and conducts testing to ensure requirements are met.
• Adjusts cloud systems infrastructure stack on routine basis and provides
• Input to capacity planning activities.
•  Assesses network performance to ensure that it meets the present and future needs of the business.

Customer Support

•  Provides support for server and cloud services issues for the user community.
• Provides documentation, training, and guidance to IT clients
•  Provides responsive support for problems found during normal working hours as well as outside normal working hours.

Vendor Management

• Works with vendors to resolve problems relating to cloud services
• Monitors services provided by vendors to ensure service levels meet requirements.
• Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.
• Notifies management when contract requirements are not being met.

Research/Evaluation

• Conducts technical research on server and cloud systems upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
• Develops and maintains metrics around the system and institutes a process for continuous improvement.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE ​

Required Education, training, license, registration, and certification

• Bachelor’s degree in information technology or related fields (computer science; information science; software engineering)
• Over 5 years of relevant technical or business work experience

Required Professional Experience

• Minimum 5 years’ experience as a Network administrator – 2 of which is working experience on advanced network, cloud and/or systems.
• Demonstrated proficiency and experience working with some or all of the following:  Microsoft Windows (Server and Workstation), internet protocols, Network Attached Storage (NAS) and Storage Area Network (SAN) systems, DNS, DHCP, O365
• Comprehensive understanding of web systems and related infrastructure including tools for remote deployment.
• Experience managing common security controls (IAM, Least Privilege, Firewall, Patching, Antivirus, etc.)
• Experience using virtualization platforms, such as VMware, VSphere, and Microsoft Hypervisor

Preferred Knowledge and Qualifications

• Good customer service skills and experience
• Effective in written and verbal communication in English
• Exceptional analytical and troubleshooting skills for solving problems.
• Able to work under tight deadline and cope with pressure
• CCNP
• Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure  (preferred)
• Microsoft 365 Certified: Enterprise Administrator Expert
• Virtualized systems design and deployment
• Cybersecurity Incident Handling Certification