MAIN PURPOSE OF THE JOB

The Business Analyst will play a pivotal role in understanding business needs and translating

them into technical requirements that drive project success. He/She  will work closely with cross-functional teams, including stakeholders, product managers, and developers, to analyze processes, define solutions, and ensure that technology implementations meet strategic objectives.

Key Responsibilities

1. i. Requirements Gathering

    Collaborate with stakeholders to conduct interviews, surveys, and workshops to gather comprehensive business requirements.

    Identify pain points, inefficiencies, and potential areas for process enhancement to improve user experience.

    Work with internal and external stakeholders to refine touchpoints and eliminate unnecessary steps in the customer Journey.

    Document business processes and workflows to identify areas for improvement and define clear requirements.

1. ii. Analysis and Documentation

         Create  detailed  documentation  such  as  User  Requirements  Documents,  System

Requirements Documents and Use Cases.

    Develop process maps, customer journeys and data flow diagrams to visualize business processes and system interactions.

    Validate change requests for new processes, modifications, or improvements to ensure alignment with project objectives.

    Participate in the development of policies, guidelines and ensure adherence to standard patterns and practices for the Business Analysis function.

    Identify and analyses changes in tax laws, regulations, and business environments that impact YOYA and external client processes.

iii.      Stakeholder Engagement

    Serve as a liaison between business units and developers ensuring clear communication of requirements and expectations.

    Facilitate  meetings  and  workshops  to  gather  feedback,  clarify  requirements,  and prioritize project deliverables.

1. Solution Evaluation

    Evaluate  proposed  systems  to  ensure  they  align  with  business  needs,  technical requirements, and strategic goals.

    Collaborate with technical teams to assess feasibility and provide recommendations for enhancements or alternative solutions.

1. Quality assure process changes and business requirements

    Review and assess proposed process changes to ensure alignment with best practices and regulatory requirements.

    Organize and facilitate plenary sessions for validation, critique, and stakeholder buy-in of proposed changes.

         Ensure completeness, accuracy, and feasibility of Business Requirements

Specifications (URS) before submission for development.

1. User Acceptance Testing (UAT)

    Develop UAT plans  and  test  cases to  validate that  the  developed  solutions  meet business requirements.

    Coordinate UAT efforts, assist stakeholders during testing, and document feedback for resolution.

vii.      Knowledge Transfer:

         Draft user manuals for the developed solutions to guide end users.

         Support end-user training sessions to ensure smooth adoption of new technologies.

viii.      Continuous Improvement:

         Monitor project outcomes and assess the effectiveness of implemented solutions.

    Identify  opportunities  for  process  improvements  and  efficiency  gains  to  enhance overall business performance.

1. Profile and manage  communications  and  Stakeholder  interests  as  to  build  and sustain suitable working relations.

    Communicate with end users and management on business requirements, benefits, assumptions, constraints and dependencies, to ensure that specific goals are met and desired results are achieved.

    Coordinate engagements for strategic partners and other relevant stakeholders and ensure that they are rightly involved and apprised and in agreement with the documented business requirements.

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    100% of business and system requirements captured clearly and unambiguously, with minimal need for rework during development and testing phases.

1. ii. Stakeholder Satisfaction

    Achieve 100% stakeholder satisfaction rate based on feedback surveys regarding clarity of communication, requirement gathering, and ongoing engagement throughout the project lifecycle.

iii.      Requirement Traceability Coverage

    100% of documented business requirements linked to technical implementation and test cases, ensuring complete traceability across the software development lifecycle.

1. Timely Delivery of Requirements

    Deliver 100% of system requirement documents within project timelines and sprint schedules, ensuring timely handoff to developers.

1. User Acceptance Testing (UAT) Readiness

    Develop UAT test plans and scripts covering 100% of business requirements, with less than 3% post-UAT issues raised due to missed scenarios.

1. Defect Leakage Rate

    Maintain defect leakage (missed in requirements phase) at below 3% across all project implementations.

vii.      Cross-Functional Collaboration Index

    100%   participation   in   cross-functional   planning   meetings,   sprint   demos,   and retrospectives to ensure alignment and agile delivery.

viii.      Training and Knowledge Transfer Completion

    Ensure 100% delivery of system user guides, training materials, and knowledge-sharing sessions prior to go-live or major releases.

Equal Opportunities

Yoya Technologies Limited is an equal opportunity employer that employs individuals without regard to race, ethnicity, colour, language, religion, gender, physical handicap or economic status.