Role Description

RTV is seeking an experienced and strategic Head of HR to lead our growing People &Culture function across our Uganda operations. This role is critical to ensuring our team has the support, systems, and strategy needed to drive impact. As a key people leader, the Head of HR Uganda will manage an HR team, provide guidance and advice to senior leaders, and ensure HR is a true enabler of organizational success. The ideal candidate is proactive, people-centered, and solutions-oriented—with a strong understanding of both HR operations and strategic workforce planning. This position requires strong leadership, sound judgment, and deep experience navigating HR issues in complex, mission-driven environments.

Key Responsibilities

1. HR Strategy, Leadership & Team Management

• Lead the development and execution of the HR strategy and annual work plan in alignment with RTV’s global goals
• Manage, mentor, and grow a high-performing Uganda-based HR team, ensuring accountability and professional development
• Act as a trusted advisor to senior leaders on people-related matters, including workforce planning, culture, and team effectiveness
• Foster a high-performance, inclusive, and values-aligned organizational culture

2. Issue Resolution & Employee Relations

• Serve as a lead contact for HR escalations, grievances, and employee relations issues, ensuring timely and fair resolution
• Strengthen conflict resolution, mediation, and performance management processes across teams
• Ensure compliance with Uganda labor law, RTV policies, and relevant international standards
• Maintain a consistent and supportive HR presence across field offices and Kampala and Mbarara offices

3. Talent Acquisition & Resourcing Strategy

• Oversee recruitment strategies and processes to ensure timely, high-quality hires that meet program and support team needs
• Lead improvements in talent sourcing, interview design, and onboarding processes to support organizational growth
• Partner with hiring managers to improve workforce planning, organizational design, and team structure
• Promote diversity, equity, and inclusion in all resourcing and recruitment practices

4. People Operations & Process Improvement

• Strengthen HR systems and processes (e.g., contracts, benefits, leave tracking, performance management) for greater efficiency and user experience
• Ensure strong HR data management, analytics, and reporting for leadership decision- making
• Lead cross-functional efforts to align HR processes with operational and programmatic needs
• Collaborate with global HR counterparts to ensure consistency in policies and practices

5. Learning, Development & Organizational Health

• Develop and implement staff training, leadership development, and team-building initiatives
• Conduct organizational assessments and pulse surveys to inform HR strategy and improvements
• Support managers across departments to strengthen team leadership, feedback, and employee development
• Promote a culture of recognition, growth, and accountability

6. Health, Safety & Wellbeing

• Oversee and strengthen RTV’s health and safety policies and practices across Uganda operations
• Ensure compliance with national health and safety laws and international standards
• Lead incident reporting and response protocols, and collaborate with teams to mitigate risk in the field and in offices
• Work with leadership and facilities/operations teams to maintain a safe, inclusive, and supportive work environment

Required Skills and Expertise

• 12+ years of progressive HR experience, with at least 5 years in a senior HR leadership role
• Strong track record in managing HR teams and leading across the employee lifecycle
• Deep knowledge of Uganda labor law and HR best practices in East African contexts
• Proven experience with HR strategy, employee relations, recruitment, and change management
• Experience in nonprofit, international development, or multi-site operational environments strongly preferred
• Excellent interpersonal, facilitation, and problem-solving skills
• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field (Master’s preferred)
• HR certification (e.g., SHRM, CIPD, HRCI) is an asset