Main Job Functions:
- To provide L1 and L2 operational maintenance and support for the IT Applications
- To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned
- Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations.
- Development of technical documents including Standard operating procedures, troubleshooting guides
- Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.
- Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan.
- Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience.
- Matrix management across Information systems and business units
- Working with multiple vendors and business units
- Execute any assignments that may be assigned from time to time at management’s discretion.
Education:
- Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
Experience:
- 2 years’ experience in the area of specialisation
- Experience specific to software development and maintenance of applications
- Experience specific to UNIX shell scripting, Database programming
Knowledge, Skills and Competencies:
- Supporting Enterprise Applications.
- Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop
- Shell scripting/Programming
- Unix/ Linux System administration
- Basic IP networking knowledge
- Information Management
- Problem Solving
- System Analysis, Design, and Integration
- Reporting
- Analytical thinking
- Project planning and control
- Integrity
- Decision making
Personal Attributes
- Ready to Learn on the Job.
- Team Player.
- Self motivated.
- Ability to work unsupervised.
- Problem Solving
- Good analytical and communication skills.
