Main Job Functions

• Assist the billing Supervisor in checking of the bills thereby identifying and eliminating any errors to ensure correct billing of all Post-Paid Customers.
• Using a pre-determined sample, detect report and follow up on bill errors for resolution by I.T department.
• To timely perform mid-month (mock) bill verifications aimed at ensuring that any major errors are detected, reported to I.T and fixed before month end.
• To timely resolve and provide feedback on Customer billing disputes, queries and inquiries.
• Support MTN’s overall Customer Management and quality initiatives by paying regular visits to key accounts and making outbound calls to survey bill quality.
• To manage and update Customers’ billing address data on the billing system thereby ensuring all clients have a proper billing address (physical and e-mail).
• Attend to returned (undelivered/bounced bills), ensure re-delivery and coordinate with credit controllers where reasons for non-delivery of bills are inactive or change of bill receiver’s email.
• Timely and accurate daily, weekly and monthly reporting to monitor performance.

Education

• Bachelor’s degree in Business Administration or any other relevant field.

Experience:

• 3 years’ experience in a service and business driven organization
• Telecommunication or service industry trends towards digitalization of invoicing products and billing
  solutions.
• Experience with data analytics and advanced excel.

Knowledge, Skills and Attributes:

• Strong work ethic and ability to work with minimal supervision
• Alertness to quality, attention to detail, flexible and able to handle stress
• Able to work within a team and work independently
• Sense of urgency necessary to meet goals, objectives and deadlines
• Computer proficiency
• Data analytics using MySQL, and pivot.
• Knowledge of advanced excel.