KEY ACCOUNTABILITIES:
- Delivery of training and development needs of Retail Banking using the Training Needs Assessment (TNA) and thereafter advising on recommended approaches/actions.
- Drive effective delivery of curriculum using cost effective methodologies, taking potential cultural, educational, and technological issues into account in order to meet defined performance outcomes.
- Facilitate, co-ordinate and deliver training programmes and coaching.
- Up skill and coach teams and leaders in people development on skills knowledge and initiatives.
- Preparation and management of training calendar activities for Retail Banking.
- Reporting on progress against each training programme.
- Collation of training MI to assess impact of trainings and performance.
- Manage collation of all attendance records and evaluations for all courses.
- Monitoring and evaluation of programmes to ensure the right people are developed, their performance improved and that there is a return on investment for the business.
- Consult with the business domain leadership, line managers and the Talent, Learning and Development Manager to establish priority needs.
- Work with line managers to develop individual development plans and track their progress.
- Developing and implement comprehensive onboarding and induction programs for new hires in the retail branch network.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
- A Bachelor’s Degree in Human Resources, Business Administration or any related fields.
- At least 3 years Banking experience.
- Strong monitoring and evaluation skills.
- Excellent networking and relationship management background.
- Strong communication and presentation skills, verbal and written.
- Good understanding of Banking.
- Excellent interpersonal skills required.
- Good organization & team skills.
- Ability to engage and motivate teams.
- Good communication skills.
- Problem solving skills.
- Customer centric.
- Motivated, flexible and ready to work under pressure.
- Flexibility to travel to all business locations.
- Able to convey factual information clearly.
