The Relationship Manager – SME will report to the
Manager – SME and will be based at Head office. He/ She will support the SME business unit and
branches to develop and effectively management customer and other SME stakeholder relationships
with a focus on new acquisitions and deepening of existing relationships to achieve the set business
growth and asset quality targets for the SME.
He/she will be Responsible for the growth in business & financial targets as will be agreed using
different parameters esp. on customer numbers, Liabilities, Assets and revenue growth
Specific responsibilities include: –
1. Contribute to the formulation and implementation of strategies necessary for new client acquisition and maintaining existing ones to sustain growth of the SME business
portfolio.
2. Continuously identify prospects for SME products uptake and generate a pipeline for daily review by the department on converted customers.
3. Manage customer relationships with a focus on  that they are satisfied in order to cross
sell and increase uptake of more bank products
and services.
4. Actively undertake the negotiation and structuring of transactions in the prospective
and closing stages with the aim of attaining value for the client, while protecting the business interests of the Bank
5. Support the branches on the timely and preparation of high-quality credit
proposals to achieve the turn-around time targets and gain competitiveness in the SME market.
6. Proactively follow up customers, and as well, support branch staff to ensure that SME
customers service their credit facilities on time to achieve the set portfolio quality targets.
7. Active pipeline management with the objective of meeting agreed personal growth objectives
across all product ranges and client segments.
8. Develop and maintain well documented reports/visits/contracts with all the Bank’s
relationships, management, and other units and  branches to ensure that contact with
customers is well documented.
Minimum Academic qualifications, & competence: –
• A Business degree in finance, Commerce, Administration, Economics,
Statistics, management, or any relevant field.
• Relevant Practical training in business growth in the financial services sector
• Must have critical thinking, analytical, attention to detail and problem-solving
skills.
• A minimum of 4 years’ experience in a Banking / relationship management role
or similar environment.
• Good verbal and written communication skills