The Operations Manager will spearhead the operational management of a diverse client portfolio, ensuring efficient and compliant logistics operations across Sea Freight (Import & Export), Airfreight, Warehousing, and Inland Container Depot (ICD) services.
This role is pivotal in driving service excellence, optimizing costs, enhancing productivity, and fostering a culture of continuous improvement.

Key Responsibilities
1. Team Leadership & Development

Lead and develop a high-performing operations team, ensuring alignment with organizational goals.

Set clear performance targets and foster a culture of accountability and collaboration.

Oversee staff recruitment, onboarding, and capacity development in coordination with HR.

Conduct performance reviews, identify training needs, and nurture career growth.

2. Operational Excellence

Optimize workflows across all operational units to ensure efficiency and service quality.

Collaborate with QHSE and Operational Excellence teams to review, update, and enforce SOPs.

Implement continuous improvement initiatives to enhance cost-effectiveness and process reliability.

3. Client & Portfolio Management

Oversee service delivery for a diverse client base, ensuring contractual compliance and profitability.

Partner with Sales and Finance to develop and validate tariffs, quotations, and client presentations.

Build strong client relationships through responsive, solution-driven service delivery.

4. Financial & Quality Performance

Achieve budget and quality-of-service targets, focusing on gross margins and cost control.

Participate in the disbursement control committee to monitor financial accuracy and compliance.

Regularly review operational KPIs and implement corrective actions when needed.

5. Subcontractor & Risk Management

Manage relationships with transporters, government agencies, and other subcontractors.

Monitor service standards and compliance with AGL policies and legal regulations.

Identify operational risks and implement mitigation measures in collaboration with relevant teams.

Required Qualifications & Experience

Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or Procurement.

Minimum 10 years of experience in clearing and forwarding, with at least 5 years in a senior management role.

Strong understanding of international freight forwarding, cross-border transport, and corridor logistics.

Proficiency in Microsoft Office Suite; knowledge of logistics systems (eg, SAP, Power BI) is an advantage.

Excellent leadership, analytical, and communication skills.

Proven track record of delivering operational efficiency and customer satisfaction.

Personal Attributes

We’re seeking a leader who is:

Highly organized and results driven.

A strategic thinker with strong problem-solving abilities.

A collaborative team player who inspires performance.

Emotionally intelligent, resilient, and adaptable in a dynamic environment.

Performance Targets

Achieve 100% Quality-of-Service KPIs.

Meet 100% of annual budget and profitability goals.

Why Join AGL Uganda

At AGL — the leading multimodal logistics operator on the African continent — you’ll be part of a team driving sustainable growth and transformation across Africa.

Be part of a high-impact transformation agenda at a leading logistics company.

Collaborate with international teams across Africa and beyond.

Contribute to meaningful work that empowers communities and drives Africa’s growth.

Thrive in a values-driven culture built on Humility, Entrepreneurial Passion, Agility, and Solidarity.