POSITION DESCRIPTION
JOB TITLE: RELATIONSHIP MANAGER – FINANCIAL INSTITUTIONS & SOCIAL ENTERPRISES (01)
REPORTS TO: SECTOR HEAD – FINANCIAL INSTITUTIONS & SOCIAL ENTERPRISES
JOB PURPOSE
§ The job holder will be responsible for driving growth and sustainability
of the bank’s Social Enterprise portfolio—specifically within the Health,
Education, Faith based and related sectors.
§ Execute on the sectors offerings, initiatives and activities that align
with the bank’s social impact objectives aiming at optimizing both
client experience and profitability for the bank.

KEY RESPONSIBILITIES /KEY DELIVERABLES
• Complete a customer value chain analysis to further understand the
customers’ needs and identify sales opportunities and deploy banking
solutions to meet those needs.
• Mine the eco system within the Education, Health & Faith Based sectors
and provide customized solutions based on customer needs.
• Execute revenue growth tactics and targets in collaboration with other
departments & partners within the bank.
• Develop and implement revenue growth best practices in support of
the customer value proposition and customer’s expectations.
• Proactively provide guidance to the customer pertaining to the
promotion, selling and structuring of financial solutions customized to
best meet the financial needs of the customer.
• Proactively identify, track and manage potential opportunities to crosssell a product/offering to the customer.
• Explain credit procedures, qualifying criteria and expected turnaround
covenants to customers to ensure that their expectations are being
met.
• Notify customers regarding the approval or decline, including reasons
thereof, of credit loan facilities.
• Monitor daily referrals to ensure that customer facilities are managed
within the set risk parameters.
• Managing credit quality within the expected standards relating to
Portfolio at Risk and Non-Performing assets.
• Plan and implement timeous annual credit reviews for allocated
customers.
• Ensure the submission of high quality and accurate credit applications
to enable business and credit stakeholders to appropriately assess the
risk to the bank.
• Ensure that all customers within your portfolio are digitized and
transact seamlessly
• Implement the bank’s strategy on all revenue lines (Lending, Trade
finance, cash/deposits, FX, Financial Markets products and other
income).
• Ensure accurate capturing, updates, or amendments of customer
information by the bank.
• Engage and explore alternative solutions in the event of declines from
Credit.
• Ensure that customer service expectations are met and exceeded.
• Drive payment of Utilities by customers under your watch
• Proactively manage customer credit exposure and collateral held to
contain risk to the bank.
• Working together with the bank’s collections team to ensure that
collections within the portfolio is done.
• Keep abreast of external factors influencing the customer’s exposure to
risk and implement the necessary action.
• Comply with all applicable regulatory framework relating to the bank.

BUSINESS BEHAVIOURS
§ Passion: Committed to excellence, delivering outstanding results and
making a positive impact on our customers and stakeholders.
§ Teamwork: Collaborates, mutual respect, and diverse perspectives, to
achieve shared success and deliver greater value to the Bank.
§ Integrity: Uphold honesty, transparency, and accountability, ensuring
ethical practices in every action.
§ Innovation: Embrace creativity and forward-thinking, continually seek
new solutions to enhance customer experience and drive business
growth.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED
§ Bachelor’s degree, preferably in Business, Humanities, and other
relevant fields.
§ Post graduate qualifications such as ACCA, CPA, MBA and other
related qualifications.
§ At least five years of relevant experience working in a similar role
under corporate or Commercial Banking.
§ Ability to deal with industry stakeholders will be considered an
advantage.

THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE
APPLICATION
§ Cover letter, Detailed CV, and Copies of academic documents all as
one file.

MODE OF APPLICATION
§ Online applications addressed to Chief People & Strategy
Officer, Pearl Bank Uganda.
§ Send application to hr@pearlbank.com with job title as
subject.
§ Closing Date: Friday 9
th January 2026 at 5:00pm.
§ Only shortlisted candidates will be contacted.
Pearl Bank Uganda Ltd is an equal opportunity employer