Job Title: Assistant Shop Supervisors – Consumer

Reports To: Key Accounts Manager – Retail & Pearl Franchise with dotted line to the Shop supervisor- Consumer and Sales Representative

Duty station: Kampala

Job purpose:

The role is to assist in selling and marketing all the company products, as well as create a positive image of the company to the public.  The position holder will manage the Shop-to-Shop business and operational areas under the rules, regulations and guidelines of BPIL while ensuring the accomplishment of goals and targets given by Management.

Key Responsibilities:

Assist in Management of all the FMCG products sold at the Shop (Dressed chicken and all related products)

• Assist in ensuring achievement of daily sales targets of all products at the shop
• Assist in communicating correct price and product specifications to customers
• Ensure professional approach to customer interface.
• Work with Shop Supervisor Coordinate and ensure reconciling deliveries of products to customers in case of bulk buyers.
• Assist in ordering Dressed chicken and related products on time and follow up on phone to ensure your order is processed by the salesclerk at the abattoir
• Work with Shop supervisor to Control and manage stock as prescribed by the Company’s SOPs.
• Always ensure a clean and tidy environment at the Shop.

Assist Management of Cash and Sales at the Shop

• Support timely banking of Cash Collections for all the sales made
• Support Daily Cash reconciliation of the sold stock and reporting to the Sales Manager and Sales Officer daily.
• Support in Marketing Company products & safeguarding the Company’s Image in the Community.
• Assist in reviewing cash sales against targeted sales and plan for achieving over and above the set target

Assist in Provision of effective and efficient support to the customers

• Receiving complaints from Customers and quickly resolving them at Shop level, Issues beyond your capacity can be forwarded to the Sales Manager or Sales Officer for further consultations
• Dealing with customers efficiently in a professional, courteous and cordial manner giving them correct information about our products to enable them to make an informed decision.

Maintain proper and effective communication, reporting, documentation and records system at the Shop.

• Prepare and submit daily, monthly, quarterly and annual reports i.e., monthly sales and receivables
• Support the stock taking and inventory management processes.
• Report immediately any shortages, losses or any other problems to your line manager.
• Correctly filling out paperwork including Daily Cash Reports and sales Summary Reports among others and submitting this information to the Sales Manager.
• Any other duties may be assigned by your supervisor

Financial Responsibility

• Petty cash management
• Bank daily cash sales collection
• Daily sales are posted

Education:

Diploma or Certificate in Sales and Marketing, Business Administration or related field.

Skills and Experience:

• Minimum 1-year experience.
• Knowledge of sales and marketing.
• Product knowledge
• Customer care skills.
• Computer Literacy.
• High level of integrity and honesty
• Organizational and planning skills.
• Good communication and interpersonal skills.
• Professional personal presentation
• Time management.
• Ability to work under pressure.
• Excellent reporting skills.
• Team collaboration
• Willingness to regularly travel across region(s) of operation
• Willingness to be relocated as per the business needs
• Willingness to cooperate and work closely with the Sales Support Representative.

Competencies:

The ideal candidate should demonstrate the following BPIL High Performance Behaviors:

• Common purpose
• Open communication
• Setting and Achieving Targets
• Sense of Urgency & Agility
• Accountability
• Collaborate Effectively
• Result-Driven Mindset
• Trust & Mutual Respect
• Customer Focused
• Innovation & Continuous Learning
• Sense of Belonging