PURPOSE
§ The role holder will be charged to lead the strategic translation of business needs into viable digital solutions, owning the end-to-end delivery lifecycle from market research and business case development through requirements, design, UAT, and successful implementation, ensuring Pearl Bank’s innovation projects are commercially sound, customer-centric, and aligned with enterprise
architecture.
§ The role is also responsible for transforming market signals and customer insights into a validated, executable portfolio of digital solutions. This role is accountable for leading Strategic Research & Market Intelligence to future-proof the bank’s offerings, and for driving Ideation & Opportunity Framing to translate emerging opportunities into clear, compelling business initiatives.
KEY RESPONSIBILITIES /KEY DELIVERABLES
End-to-End Solution Delivery Leadership:
• Requirements Management: Lead the elicitation, analysis, specification, and validation of business requirements for all innovation projects, ensuring clarity, completeness, and traceability.
• Solution Design: Oversee the translation of business requirements into detailed Functional Specifications (FSD) and System Requirements Specifications (SRS), collaborating closely with the Enterprise Architect and technical teams.
• UAT Coordination: Plan, coordinate, and oversee User Acceptance Testing (UAT). This includes developing UAT strategy, test cases, and managing the participation of business users to ensure the solution meets business needs.
• Project Coordination: Develop and manage project plans, timelines, budgets, and resources for the solution delivery stream. Identify and mitigate risks and manage dependencies across projects.
• Stakeholder Management: Act as the primary point of contact for business stakeholders (from both pure banking and Wendi Wallet sides), managing expectations and ensuring continuous alignment throughout the project lifecycle.

BUSINESS BEHAVIOURS
§ Passion: Committed to excellence, delivering outstanding results and making a positive impact on our customers and stakeholders.
§ Teamwork: Collaborates, mutual respect, and diverse perspectives, to achieve shared success and deliver greater value to the Bank.
§ Integrity: Uphold honesty, transparency, and accountability, ensuring ethical practices in every action.
§ Innovation: Embrace creativity and forward-thinking, continually seeking new solutions to enhance customer experience and drive business growth.
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED
• Bachelor’s degree in Computer Science, Software Engineering, Business Computing or a related course.
• At least 5 years’ experience in business analysis, solution delivery, or IT project management within the financial services sector.
• Professional training/certification in Project Management (e.g. PMP) and/or IT Service Delivery related field (e.g. ITIL) will be an added advantage.
• Mandatory experience with core banking systems, digital channels, and
preferably mobile wallet/payment systems.
• Proven track record of managing the full project lifecycle, from requirements to UAT, for complex IT/business projects.
• Exposure to solution architecture and UML diagrams design tools such as
MS Visio, DrawIO etc.