Chief Operations Officer (COO)

Location: Kampala, Uganda
Department: Executive Leadership
Reports To: Chief Executive Officer (CEO)
Application Deadline: 16th February 2026
Application Email: careers@chapchap.co

About ChapChap

ChapChap is a fast-growing fintech company committed to advancing financial inclusion across Uganda and beyond. Through innovative, secure, and accessible digital financial solutions, we empower individuals and businesses to participate fully in the digital economy. We are building scalable technology and operational systems to transform how financial services are delivered.

Role Overview

We are seeking an experienced and strategic Chief Operations Officer (COO) to lead operational execution, product delivery, and technology performance across the organization. The COO will drive operational excellence, ensure regulatory compliance, and build scalable systems that support rapid growth.

This is a critical leadership role suited for a strong operator with deep fintech or financial services expertise who can translate strategy into action and deliver measurable results in a fast-paced environment.

Key Responsibilities

Operational Leadership

• Develop and execute operational strategies aligned with business growth objectives

• Oversee daily operations to ensure efficiency, reliability, and scalability

• Define and track KPIs, service levels, and operational performance metrics

• Lead process improvement and cost optimization initiatives

Product & Service Delivery

• Oversee end-to-end product and service delivery to ensure timely, high-quality releases

• Collaborate closely with product, engineering, and commercial teams

• Ensure operational readiness for new products, partnerships, and market expansions

Technology & Systems Oversight

• Provide strategic oversight of technology infrastructure and digital platforms

• Ensure system reliability, security, and performance

• Drive automation and digital transformation initiatives

Risk, Compliance & Governance

• Ensure compliance with financial regulations, policies, and industry standards

• Strengthen risk management and internal control frameworks

• Liaise with regulators, partners, and key stakeholders

Leadership & Culture

• Build and lead high-performing, cross-functional teams

• Promote accountability, collaboration, and innovation

• Mentor senior managers and strengthen leadership capacity

Strategic Execution

• Translate company strategy into actionable operational plans

• Support fundraising, partnerships, and expansion initiatives

• Serve as a trusted advisor to the CEO and executive team

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Operations Management, Technology, or a related field (Master’s or MBA is an added advantage)

• Minimum 6+ years of leadership experience, with 3+ years in a senior operational role within fintech or financial services

• Proven experience scaling operations in a high-growth environment

• Strong knowledge of digital payments, fintech ecosystems, and regulatory frameworks

• Experience managing technology-enabled operations and cross-functional teams

• Demonstrated success in performance management and operational excellence

Key Competencies

• Strategic and analytical thinking

• Strong leadership and stakeholder management skills

• Operational and financial acumen

• Data-driven decision-making

• Excellent communication and execution skills

• Adaptability in fast-paced environments

Why Join ChapChap?

• Play a key leadership role in shaping financial inclusion in Uganda

• Work in a fast-growing, innovative fintech environment

• Opportunity to build scalable systems with real impact

• Competitive compensation and career growth opportunities

How to Apply

Submit your CV and cover letter to careers@chapchap.co by 16th February 2026.
Please use “Chief Operations Officer Application – Kampala” as the subject line.