Purpose           :      

     To provide client support, manage branch accounting tasks, follow up and bank collected premiums, process insurance claims, and prepare periodic reports in accordance with established policies and procedures.

Duties and Responsibilities

• Attend to and advise clients on the general insurance queries, complaints, and appeals and generate relevant correspondence to stake holders in line with the underwriting standards and guidelines.
• Generate new business and nurture business relationship with the existing clients for business retention
• Prepare endorsements and attend to correspondences concerning new, renewal and/or alterations of insurance policies in line with the underwriting standards and guidelines.
• Prepare books of accounts and capture all business transactions (including settled claims and insurance policies) in the system in line with guiding policies and procedures.
• Assist in the preparation of monthly, quarterly and yearly statistical reports for H/Q review in line with the reporting guidelines and standards.
• Follow up payments of premium allowed on credit and prepare monthly outstanding claims in line with guiding policies and reporting standards.
• Carry out inspection of risks and verification of claims in line with underwriting guidelines and procedures.
• Prompt preparation of claim files and payment vouchers for approval in line with guiding policies and procedures.
• Take custody of petty cash, process payments, make disbursements upon approval and make periodical accountability in line with accounting standards and guidelines.
• Daily banking of collected funds on premiums, renewals etc. in line with the accounting procedures and guidelines.
• Supervise all branch staff
• Assist to supervise Outlet officers.
• Perform any other duties that may be assigned from time to time.

Job Qualifications and Experience:

• A minimum of a Diploma in Marketing or any related field from a reputable University.
• Certificate of proficiency in Insurance
• At least 3 years’ experience in Insurance.

Job skills and abilities:

• Demonstrate good communication skills both written and Oral.
• Report writing skills.
• Analytical skills.
• Excellent computer proficiency in Ms Word, Ms Excel, PowerPoint and Internet usage.
• Good Interpersonal skills
• Proven experience with leading Teams.
• Problem solving skills
• Emotional Intelligence.
• Organizational skills
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

We are an equal opportunity organization; both male and female candidates are encouraged to apply.