Department: Operations and Support
Job description
The function of the role shall be ensuring security and safety of the bank in respect to its premises, assets, staff and its customers.
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Ensuring an effective management of the security reception desk at all time by ensuring strict adherence of Bank access protocol by all Bank stake-holders.
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Recording observations, information, occurrences and surveillance activities and reporting the same to the Senior Security Officer.
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Prevention of losses and damage by reporting irregularities, informing violators of Bank Policy and procedures.
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Maintaining a conducive Banking and work environment by undertaking patrolling in the Banking hall and enforcing access to any office by visitors, suppliers or any other stake-holder.
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Implementation of Bank measures in protecting employees, business operations, Bank facilities and critical infrastructure against safety & security threats.
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Supporting the Senior Security Officer in implementing a structured approach to the governance and implementation of physical security across the Bank Branch network & undertaking relevant work plans & operational objectives.
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Inspection of all security and safety equipment & ensuring their full time functionality at all time to meet the Security objectives of the Bank.
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In the absence of the Senior Security Officer, the security officer shall undertake the co-ordination of the Bank & Security service providers or other security agencies such as Police to respond to theft, robberies or other potential breach of peace across the Bank.
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Monitoring and guiding external security agents attached to the Bank on protocol.
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Ensuring that offices are kept under key and lock once not in use.
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Alarm system arming and disarming of the Bank on a daily basis.
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CCTV monitoring of the bank premises at night.
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Supervision of service providers during any maintenance works at the bank.
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Monthly random security snap checks on the entire branch network in central and greater Kampala and submit reports.
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Financial
- Zero Incidence of financial Losses arising from security breach lapses & Robberies [Target: Zero incidence Per Annum]
- Cost to income ratio
- Zero incidents of unresolved property losses for stake-holders on the Bank premises (Zero incident Per Annum)
- Security Operating cost budget savings
Customer
- Service Index of your Unit-SLA Head-Office [Target <=90%]
- Growth of Bank active Customers/accounts
- Undertaking Monthly Security Snap checks on security service Providers & timely Report submission.
Process
- Zero incidences of staff & customer complaints on management of security reception desk & Escalations-Maximun-3 Incidence Per Annum:
- Bank service availability (CCTV, Biometric, customer service, guarding etc.)
- Reporting of Occupational safety & security related issues. [Target>=24 Hours
- Audit/Risk/Compliance/ issue resolution rate of department
- Percentage [%] of Audit/Risk/ Compliance issues outstanding for >3 months
- Education: Bachelor’s degree in banking or business related field
- Experience: Minimum of five years’ experience in security operations with experience from the police or armed forces.
- Technical and Soft Skills: Knowledge in basic security procedures, Demonstrate awareness & understanding of the importance of safe & secure working office environment; Familiarity with fire safety, Health and First Aid practices and procedures; Good problem solving, multi-tasking and negotiation skills, High level of analytical; creative skills and investigation skills, Rigor, discipline, and a sense of responsibility; Communication skills (verbal, written and presentation); Networking skills and the ability to build internal and external security relationships (in particular with security organs); Physical fitness; Team player with strong interpersonal skills.
