- The Travel Associate is responsible for assisting clients with their travel plans, including booking flights, hotels, visa, and coordinating various travel-related services.
- This role requires excellent customer service skills, attention to detail, and a passion for travel.
- The Travel Associate will work closely with clients to ensure they have memorable and hassle-free travel experiences.
Job Description
- Respond to all telephone inquiries regarding booking of travel reservations
- Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, tours, and other travel services.
- Provide expert advice and recommendations to clients based on their travel preferences, budgets, and objectives.
- Make reservations, issue tickets, and manage travel itineraries.
- Ensure clients have all necessary travel documents, including passports, visas, and travel insurance.
- Cross selling Wakanow products
- Address client inquiries, concerns, and requests promptly and professionally via phone, email, or in-person meetings.
- Keep clients informed of any changes or disruptions to their travel plans and assist with rebooking as needed.
- Promote travel packages, deals, and special offers to clients to maximize sales and revenue.
- Ensure compliance with all relevant travel regulations, company policies, and industry standards.
Requirements
- 1 – 3 years experience
- Proficiency in the use of GDS
- Strong customer service and communication skills
- Travel agency experience
- Passion for travel.
- Ability to work well in a fast-paced and dynamic environment.
