- We are seeking an experienced Floor Supervisor to join our retail team. The ideal candidate will have a minimum of 3 years of experience in the retail industry, including previous roles as a floor supervisor and manager.
- This individual will be responsible for overseeing the day-to-day operations of our retail floor, ensuring exceptional customer service, and maximizing sales.
- Proficiency in Excel is a must for this position.
Job Functions / Responsibilities
- Supervise and coordinate the activities of retail staff on the sales floor.
- Ensure the retail floor is well-organized and visually appealing.
- Train, mentor, and coach sales associates to provide excellent customer service.
- Monitor and achieve sales targets, promoting upselling and cross-selling.
- Manage inventory and stock levels, and conduct regular stock checks.
- Handle customer inquiries, complaints, and returns efficiently and professionally.
- Prepare and analyze sales and performance reports using Excel.
- Provide daily reports to the Store Manager on sales, inventory, and any notable issues.
- Collaborate with the store manager to develop and implement sales strategies.
- Maintain a clean and safe shopping environment.
- Ensure compliance with company policies and procedures.
Requirements / Qualifications
- Educational qualification of OND, HND, or B.Sc.
- Minimum of 3 years of retail experience, including roles as a floor supervisor and manager.
- Proficiency in Microsoft Excel is required.
- Strong leadership and communication skills.
- Excellent customer service skills.
- Ability to work in a fast-paced retail environment.
- Problem-solving and decision-making abilities.
- Attention to detail and organizational skills.
Benefits
- Competitive salary
- Health Maintenance Organization (HMO) coverage.
- Pension benefits.
- Opportunities for career advancement.
- Dynamic and collaborative work environment.
