The main purpose of Information Technology Coordinator position isto maintain an overall strategic and operational oversight of the IT function with an aim to improve and meet the information technology needs which demonstrably support and add value to the WAT core business as per CP strategy and Global strategy. The ICT4D Coordinator is responsible for introducing digital technologies and innovation in WAT program and influencing initiatives. S/He will work very closely with the programs, policy and advocacy, MEAL, Communications and Research and Knowledge Management teams to promote and explore innovative approaches, introduce ICT4D elements to deliver greater quality programmes and impact for the beneficiaries. In addition, the ICT4D Coordinator will administer and maintain WAT ICT software and hardware infrastructure and systems
and ensure efficient and cost-effective delivery of ICT services. He/she will also ensure that ICT infrastructure remain in tandem with technological advancement while working with the SMT, RT and
London in advising on how emerging user and systems needs can be met. The ICT4D Coordinator will be responsible for introducing digital technologies and innovation in WAT program and influencing initiative as a priority. In addition, the ICT4D Coordinator will administer and maintain WAT ICT software and hardware infrastructure and systems and ensure efficient and cost-effective delivery of ICT services

Main Responsibilities and Duties

Programme Design and Implementation

Ensure that ICT4D is incorporated in WaterAid Tanzania programmes and is visible on all relevant internal platforms.
• Identification of technological and innovative solutions for use in programs and influencing to increase efficiency and impact as well as to overcome operational challenges.
• Collaborate with Departmental and Unit Heads/Managers to develop and design tools/solutions with high potential for impact and scale, in line with contextual needs and gaps
• Take all necessary steps to introduce relevant technology options in programme implementation and influencing.
• Support in the programme design to use ICT4D component to increase efficiency and impact.
• Lead in providing technical support to all pilot and scale up programs with a digital component whilst documenting the successes and lessons learnt.
• Ensure all necessary data safety and protection requirements are met as required by the organization policies and practices.
• Collaborate with MEAL and other teams to improve organisational learning on ICT4D for programme interventions.
• Work / Create links with WaterAid ICT global teams to facilitate sharing in systems innovation and new technologies in the implementation of global IT/IS strategies, knowledge and learning, on internal digital platform, on how technology is being used in programmes.
Technical ICT Support
• Planning, analysis, specification design, documentation, training and maintenance of information systems.
• Manage all IT support services and ensure that adequate level of support is being provided to the organization and users.
• Setting up, maintaining, and providing technical support to all Departments and Staff. General review of the IT setup, inspection of hardware and adjustment of systems
• Implement and manage key systems and services that provide the required ICT environment for WaterAid Tanzania. Systems support in installation configuration and data migration of computers. This will include Active Directory system and the domain controllers, DNS, DHCP, Exchange e-mail system, File servers, share point services, shared drives, IIS, etc.
• Lead on the roll-out and implementation of new global systems in the Country Programmes.
• Systems support in installation configuration and data migration of computers
• Ensure the roll-out and implementation of new global systems in the CP
• Ensure policies are implemented, functioning properly and corrective action is taken if any violations are identified. Monitor and ensure that IT policies, such as Internet, email and anti-virus policies are adhered to for all users
• Ensure that the off-site data warehousing facility is operational and running as planned.
• Ensure standard backups are completed successfully on a daily basis and in accordance with the established WaterAid procedures. Implements and manages the storage facilities backup and archiving of critical data. Sharing of common data and active devices and advise on offsite backup system

Lead on IT/data disaster recovery planning and in particular to maintain strategies related to technical service provision and recovery.
• Ensure standard backups are completed successfully on a daily basis and in accordance with the established procedures, ensuring that the tape head is cleaned weekly, the tapes are rotated in a strict sequence, test restorations are conducted on a regular basis and that the most recent weekly (or monthly) tape is always kept off site and in a secure location. Additionally, ensure that the
offsite data warehousing facility is operational and running as planned. Ensure availability of pooled knowledge in the event of a disaster.
• Responsible for registration and administration of WaterAid’s operating system, software licenses, and IT assets.
• Support in creation of the WAT CP webpage on source.
• Responsible for registration and administration of WaterAid’s operating system, software licenses, and IT assets.
• Maintain and regularly update thorough documentation relating to the network configuration and its administration, detailing problem determination and resolution, thus ensuring pooled knowledge in the event of a disaster and the usual technical staff being unavailable.
• General review of the IT setup, inspection of hardware and adjustment of systems
• Monitor and ensure that IT policies, such as Internet, email and anti-virus policies are adhered to for all users.
• Maintenance of both the CP’s server and other IT infrastructure.
• Be a primary point of contact for hardware problems, maintenance and repair with approved suppliers. Checks the genuineness of software’s and checks internet capacity need vs usage and advise.
• Capacity building, identifying training and support needs for users and developing and/or sourcing the training required to encourage WaterAid staff knowledge, understanding and utilization of IT hardware and software deployed at WaterAid such as the Spring.
• Make follow-ups on the recommendations to the CP from previous visits. Management and planning
• Provide direction for the WAT ICT function in line with WAT’s overall strategic direction, structure and programmes of work for the next five years and spearhead its implementation.
• Develop and/or review WAT’s ICT policies & frameworks and ensuring that they are implemented to meet international aid delivery standards of WaterAid.
• Produce financial plans for ICT function in WAT.
• In conjunction with the DTS and DoO ensure regular monitoring of ICT infrastructure and systems to ensure that they continue to meet organizational demand at the highest possible level.
• Ensure good communication and knowledge exchange between WAT and other CPs in the region and also maintaining a close link with IT in London.
• Plan, implement, monitor and report that the ICT budget is used obtaining competitive prices from suppliers, where appropriate, to ensure cost effectiveness.

Qualifications, Knowledge and Experience

Masters or Bachelors’ degree in ICT, Computer Science, Software Engineering, Data Science or other related field.
• At least 10 years’ experience in ICT solutions in the implementation of innovations, technology, and digital development programmes in the development sector and in a busy computer systems environment.
• Supporting and troubleshooting Windows PCs, servers, printers and networks or similar work environment; Microsoft or networking certifications on the above platforms preferred.
• Knowledge of practical applications of software, database, network, telecommunications, and systems
• Excellent business partnering, communication, supportive, collaborative and team player; and interpersonal/ relationship building skills and customer service skills
• Experience in designing business processes and implementing complex solutions in diverse thematic areas.
• Good understanding of emerging trends in the Cyber Security field
• Local IT market awareness desired
• Good understanding of emerging trends in the Cyber Security field.
• A thorough understanding of anti-virus software and how viruses propagate and infect.
• Good knowledge of peer-to-peer e.g. in workgroup consisting of Microsoft Windows, server-based networking e.g. based on the domain model of Microsoft Windows and Active Directory.
• Good knowledge of equipment for organizing, protecting, and troubleshooting LAN and WAN hardware.
• Awareness of technologies for securely interfacing private corporate networks with unsecured public ones, such as firewalls, proxy servers, and packet filtering routers.
• Understanding of VOIP, SIP based telephony and Microsoft Lync software

Key competences and Skills (expertise, behavioral competencies)

Self-motivated, initiative, work independently with minimum supervision
• Ability to plan ahead, anticipate requirements, problems and obstacles and manage competing priorities.
• Excellent business partnering, communication, supportive, collaborative and team player; and interpersonal/ relationship building skills and customer service skills
• Experience in designing business processes and implementing complex solutions in diverse thematic areas.
• High personal and professional integrity, ethics and demonstrated ability to follow standards and policies.
• Good understanding of emerging trends in the Cyber Security field • Positive attitude, flexibility, and willingness to learn.
• Creativity and innovation

Willingness to travel to the programme / project areas.
• Proven office organizational and management skills, strong ability to multi-task
• Strong time management, ability to prioritize, plan and organize work in a busy environment
• Competency in WaterAid common approaches to work including partnerships, convening, inclusion, systems strengthening, creating behavioral change, and mainstreaming gender and inclusion of youth.
• Commitment to WaterAid’s values and ways of working