• Troubleshoot and resolve technical issues reported by cusotmer
• Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MSIP functions.
• Trigger SW update / upgrade based on Life cycle management.
• Coordinate the Problem Management status customer reporting meetings as part of the MS Governance Model;
• Act vigilantly to customer request as per agreed SLA / WLA.
• Seek customer approval for problem solutions that depends on customer acceptance or action, and negotiate penalties exception in case of customer nonacceptance
• Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necssary.Coordinate ECW Integration and configuration changes activities within approved change window.
• Ensure that impacts due to forecasted periodic maintenance are reported and agreed with the customer.
• Continuously drive for efficiency, improvements automation and excellence in service delivery.
• Approve and support improvement plans that requires multi delivery units initiatives;Internal & external Audit handling.
• Prepare for present Ericsson in governance Meeting.

You will bring

Overall operational experience, 4-6 Years.

Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years.

Experience in Managed Services in Operational assurance or SME areas. 3+ Years

Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System

BSS Experience 3+ years

Strong leadership skills with focus on team performance

Excellent understanding of network entities like F5, VMware & PKS.

Hands on experience with Shell scripting, python, Unix based platform, application & network layer protocols, ELK & Grafana.

Trouble shooting & Analytical skills.

Knowledge in DB is plus.

ITIL processes knowledge is a merit

Result oriented with customer first attitude

Can handle stressful and ambiguous situations

Excellent communication skills in written and spoken English

Self-motivated with strong drive and initiative, collaborative, relating and networking

Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment

University degree in Technology, preferably MSC

Knowledge of telecom & fintech industry.

Good knowledge on container, docker, kubernetes.

Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful.

Fluent in spoken and written English, French is a plus