• Maintain and develop teams of Program Directors and Project Managers.
• Be accountable for Mobile Financial services PMO department to establish and maintain frameworks for projects and demands delivery, quality assurance and department’s performance metrics.
• Be accountable for Mobile Financial services projects outcome on time, in budget, withing scope and committed quality
• Setup and maintain MFS PMO projects portfolio
• Participate in MFS Cluster forum to support on specific initiatives, providing thought leadership and technology guidance
• Design, and secure the adequate level of competence in the unit to support the business demands. . Plan for team development connected to MA needs. Engage with and endorse strategic learning initiatives.
• Define Performance KPI’s for the resources pool
• Identify & implement best practices, drive improvement programs, participate in external & internal networks. Ensure adherence to global and MMEA MFS processes, methods & tools.
• Work closely with Head of MFS Cluster, Head of MFS COE on governance and resolving project and resource issues
• Manage and balance resources, cost, and competence (pyramids) based on business need and recruitment of resources ensuring diversity.
• Adjust ways of working to local customs with consideration to Code of Conduct and local OHS and safety regulations
• Ensure compliance and ethics and exhibit exemplary role-model leadership behaviors
• Stimulate lead generation of support sales activities and maintain MFS sales funnel
• Support customer escalation in line with matrix defined at function level, act as 2nd level of support for MMEA escalation

You will bring

• 10-15 years of experience within ICT or FinTech industries in leadership positions
• Experience in complex financial/banking or IT systems Service Delivery. 7+ Years
• Good at handling resource planning and competence development
• Result oriented with customer first attitude
• Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
• Can handle stressful and ambiguous situations
• Strong delivery capabilities
• People and Organizational leadership experience
• Senior experience in program, and Project Management
• Adaptable and capable of handling and inspiring change management
• Strong cultural awareness and excellent interpersonal communications and network skills
• Very good understanding of Ericsson Business Process, Financial and Delivery
• Strong business, operation and financial acumen
• Ability to work across a variety of different delivery unit types (complexity, maturity, scale)
• Developed analytical skills to identify trends, inefficiencies, and value realization opportunities
• Very good understanding of Fintech Process and Global Directive, Ericsson Business Process, Financial and Delivery models
• Program Management skills, preferable PGMP certification, and Risk Management Chapter as per PMI standards