To authorize transaction in line with the bank risk appetite and without compromising the customer satisfaction. And to handle the customers’ request and provide efficient and high quality service to customers as per the bank’s policy, procedure, guideline and other pertinent regulation.

Main Duties and Responsibilities:

• Handle the customer request, provide efficient and high quality service, and check and authorize transaction.
• Delivers efficient and high quality service to customers and handle their queries and complaints.
• Maintain positive relationship with customer and staffs.
• Enhance the bank’s image through pro-actively handling customers and maximization of their satisfaction.
• Countersign on documents and transaction tickets.
• Comply strictly the regulatory standards, bank’s policies, procedure and code of conduct.
• Perform each tasks with the banks standards and delivery time and adhere strictly to compliance and operational risk controls.
• Works towards the achievements of the teams and individual task.
• Promote the bank’s products, service and alternative channels to customers.
• Participate in the resource mobilization activities.
• Check account opening and cross selling of digital banking and services.
• Authorize all transactions as per the limit accurately and efficiently.
• Participates in on the job training and experience sharing sessions of performers.
• Process cheque issuance request and account closing.
• Approve transactions on inactive saving accounts and withdrawal without passbook as required.
• Check and confirm scanned signatures and documents.
• Maintain insufficient cheque book record as per NBE directive.
• Handle PIN and Payment card.
• Perform other related duties given by the supervisor.