• Provide administrative assistance to the Program Manager and Director, including scheduling meetings, managing calendars, and coordinating travel arrangements.
• Prepare and distribute program-related correspondence, reports, and presentations.
• Maintain program documentation, records, and files, ensuring they are organized, up-to-date, and easily accessible.
• Support the Program Manager in data analysis and interpretation to inform decision-making and program improvements.
• Assist in coordinating program activities and events, including meetings, workshops, and training sessions.
• Prepare meeting agendas, minutes, and action items, ensuring timely follow-up and implementation.
• Assist in tracking project milestones, deliverables, and timelines, and communicate progress updates to relevant stakeholders.
• Collaborate with cross-functional teams, including technology, operations, risk management, and customer service, to facilitate program execution and address operational needs.
• Participate in team meetings, providing updates on program activities, challenges, and opportunities.
• Contribute to a positive and collaborative work environment by sharing ideas, knowledge, and best practices.

Job Requirements

Education :  Bachelor’s degree in a relevant field, such as business administration, finance, or a related discipline.

Experience :  4+ years of experience in program coordination, project support, or administrative roles.

Competency/Prerequisites:

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in using productivity tools and software applications, such as Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools.
• Excellent attention to detail and accuracy in data entry and record keeping.
• Strong written and verbal communication skills, with the ability to communicate effectively with diverse stakeholders.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proactive and results-oriented mindset, with a willingness to take initiative and solve problems.
• Ability to work independently and collaboratively in a team environment
• Knowledge of the finance industry, lending processes, or digital platforms is a plus.
• Familiarity with data management and reporting tools is an advantage.