• Develop and document tools needed for program data management and process improvements.
• Conduct data and tools quality checks and implement corrective actions as well as data reconciliation and troubleshooting tech/data issues.
• Manage execution of the Business Operations sub-functions including Client Engagement, Client Data Management and Audit and Case investigations, creating and monitoring performance trackers to ensure excellent execution of these responsibilities by the team.
• People management and development through team training in relevant tools and data process, as well as capacity building. You will have 3 – 4 direct reports with room for expansion.
• Set departmental growth objectives.

Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 3-5 years of experience in technical data management, scripting and data analysis.
• People management and capacity development experience.
• Language: English required
• Fluency in excel: maintain complex spreadsheets and perform complex functions
• Kobo and/or coding experience will be an added advantage

Preferred Start Date
As soon as possible

Benefits
Health insurance, paid time off

Eligibility
This role is only open to citizens or permanent residents of Zambia