Invoicing

• Ensure correct invoicing are uploaded on the system according to the client’s service requests and Doctors.
• Manage insurance and company schemes and all services covered.
• Manage claims for insurance and update all relevant information on the system.
• Post all billings on Apace and smart system.
• Correctly assign consultations to both the patient and the Doctor and book appointments for patients according to Doctors availability.
• Invoicing cash and insurance patients.
• Provide correct information to patients about all Coptic Hospital services.
• Sending approvals for insurance claims and liaising with insurance companies if anything.
• Generating invoices for relevant clients e.g. insured clients seeking services.
• Understand insurance packages and make necessary documents available to insurance agents when the need arises.
• Ensure appropriate insurance guidelines are followed when providing services to clients e.g. verification of identity, running smart cards appropriately.

Documentation

• Managing patients’ health data and other personal information, and maintain confidentiality of the said data.
• Maintain relevant databases and filing systems.
• Ensure documentation to support submission of insurance claims is in place

Administration and Operations

• Undertake daily administrative tasks to ensure the functionality and coordination of the facility
• Give appointments to patients who want to see the doctor and inform the doctor of their arrival

Customer Service

• Provide clear information to clients regarding services at the Coptic Hospital,
• Provide timely feedback to clients to ensure high customer satisfaction.
• Provide support during evacuation of patients from the facility e.g. calling insurance company, contacting appropriate evacuation service etc. in collaboration with clinical team.
• Inform patients when test results have been confirmed.

Required Qualifications, skills and experience

a. Education and knowledge:

• Diploma in any Business Studies and or front office operations or its equivalent.
• Knowledge of office management systems and procedures.
• Proficiency in MS Office (MS Excel and MS Word)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Experience in and understanding of basic financial management.

b. Experience:

• At least (2) two years of relevant work experience as an Invoicing Clerk preferably in a hospital setting.

c. Skills & Competences

• Integrity,
• High level of Confidentiality,
• Willing to learn new skillsReliability,
• Attention to detail
• Excellent communication skills
• Willing to collaborate with team members.