KEY AREAS OF ACCOUNTABILITY:

Support the development of an organisational culture that reflects ZCCP’s values, promotes accountability & high performance, encourages a team culture of learning, creativity & innovation, & frees up staff to deliver outstanding results for our beneficiaries & excellent customer service for our board & donors;
Help design & implement a coherent organizational structure that is consistent with best practices & appropriate to the organizational needs;
Help establish, maintain, & improve active & regular working relationships with: internal teams, cross teams, donors, & local partner organizations;
Ensures compliance with all Zambia Center for Communications Programmes (ZCCP’s) management operating standards & standard operating procedures.

Policies & Procedures

Supervise the human sesource function to ensure that advice & support are provided to managers & staff on interpretation & application of policies & procedures & on other HR related matters;
Supervise the development of HR practices & processes aligned with the organization’s overall strategy to meet the evolving needs of the organisation;
Implement HR best practices & processes aligned with the organisation’s overall strategy to meet the evolving needs of the organisation;

Staff Recruitment & Retention

Ensure appropriate recruitment, retention & succession of staff including orientation programmes; design & implementation of compensation & performance management systems & career development for staff; Ensure that all recruitments are closed within the lead time
Review employment terms, conditions & practices are fair, consistent, compliant with labour law & Zambia Center for Communications Programmes human resource policies & best practice;
Prepare terms & conditions of employment & issue all employment & consultancy contracts in compliance with Zambia Labour Law;
Manages staff contracts (i.e. offer letters, transfers/relocations, contract renewals, etc) including monitoring contracts to ensure that end dates are reported in advance; works in collaboration with the Executive Director to ensure that employment contracts meet legal & policy requirements.
In collaboration with SFAM, ensure maintenance of updated information on staff salaries, allowances & income tax calculations in compliance with current laws and regulations.

Performance Management & Staff Development

Work with different departments to understand the different /unique needs of departments with regards to HR services;
Support staff training, monitors & records trainings undertaken by staff & promotes training feedback.
Develop a culture of performance management across the organization, where staff are held accountable.
Lead implementation & maintenance of performance management system that is in alignment with organizational goals;
Ensure that performance reviews are conducted regularly by supervisors; provide training & advise to managers on effective implementation of performance management;
Analyze on an ongoing basis the organisational staffing profile &, in conjunction with senior managers, advising on job holder competencies & skills in light of changing contexts & content;
Providing guidance on staff capacity building & in formulating the annual training calendar, & offering expert facilitation of in-house training programs such as performance management workshops and orientation programmes;
Ensure that staff have access to HR guidance on individual development opportunities arising from performance review feedback and personal career development interests;
Monitor & advise on disciplinary matters in accordance with established policies & procedures;

Legal Relationships

Ensure that Zambia Center for Communications Programmes policies are coherent & relevant to current policies in Zambia and internationally;
Maintain/Develop further relations with the Ministry of Labour & other relevant legal support services;
Directs the preparation of information requested or required for compliance with laws;
Protects the interest of employees & the organisation in accordance with organisation Human Resource policies & government laws & regulations.
Handling of disciplinary cases (takes corrective action for wrong behavior, resolves disputes, mediate conflict, harassment cases complaints & other grievances raised by staff members, etc).

QUALIFICATIONS AND EXPERIENCE

Minimum of 8 years Human Resources experience in a corporate or an NGO environment, including experience in the development of strategic and operational support services plans and their implementation in a professional work environment over a sustained period of time
Bachelor degree in Human Resources Management, Business Administration, Social Sciences, or other related academic discipline, and/or a postgraduate specialisation in Human Resources
Sound knowledge of local labour laws;
Experience with any payroll software an added advantage;
Ability to plan & organise a substantial workload that includes complex, diverse tasks and responsibilities in both development and emergency contexts
In-depth knowledge of employee relations and develop and maintain knowledge of current employment legislation;
Experience in capacity building and setting frameworks for staff development;
Resourcefulness and creativity in developing the role of HR within the programme and ensuring the most effective support to line management;
Willingness and ability to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies
Demonstrated credibility with colleagues and stakeholders at all levels of an organization
Excellent oral and written communication skills in English
Strong interpersonal skills with the ability to demonstrate skills in leading a multi- disciplined team through a period of change
Leadership skills, including the ability to supervise and motivate qualified professional staff with strong personal value systems
Analytical, decision making and strategic planning skills and the ability to handle multiple priorities
Ability to coach, mentor, delegate appropriately and provide developmental guidance to supervised staff
A commitment to the values and principles of ZCCP
Must be a paid-up member of the Zambia Institute of Human Resource Management (ZIHRM)
Ability to maintain confidentiality;
Must have a mature and honest disposition;
Computer literate.